Shannon Connolly
Willington
Summary
Motivated nursing student with a background in healthcare administration, team leadership and youth development. Demonstrates strong communication and multitasking skills while providing exceptional patient service and mentorship capabilities in all settings. Eager to apply critical thinking and problem-solving skills in any given environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Administrator
Vermont Army National Guard
Colchester, VT
09.2023 - Current
- Managed patient intake processes, ensuring accurate documentation and timely service delivery.
- Coordinated appointments and referrals, optimizing scheduling for efficiency and patient satisfaction.
- Assisted in maintaining electronic health record systems for compliance and data accuracy.
- Supported multidisciplinary teams through effective communication and information sharing.
- Streamlined administrative workflows, improving overall operational efficiency within the unit.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained strict confidentiality standards, ensuring all sensitive information remained secure and adhering to HIPAA regulations.
Assistant Youth Soccer Coach
Raise Your Level Soccer Academy
Paxton, MA
09.2021 - 12.2021
- Provided individualized coaching support to enhance player development and skills.
- Facilitated communication between players and head coach, ensuring alignment on goals.
- Implemented training drills focused on technical skill improvement and teamwork.
- Monitored player performance, offering constructive feedback for continuous improvement.
- Assisted in maintaining discipline among players both on the field off the field.
- Promoted teamwork and collaboration among players through group exercises and team-building activities.
Education
Bachelor of Science - Nursing
Norwich University
Northfield, VT04-2027
High School Diploma -
E.O. Smith High School
Storrs, CT06-2023
Skills
- Strong organization
- Patient confidentiality
- Clinical leadership
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Communication
- Critical thinking
Certification
- Certified HIPAA & Privacy Act Training - January 2026
- Certified Cybersecurity Awareness Training - January 2026
- QPR Certified
Timeline
Patient Administrator
Vermont Army National Guard
09.2023 - Current
Assistant Youth Soccer Coach
Raise Your Level Soccer Academy
09.2021 - 12.2021
Bachelor of Science - Nursing
Norwich University
High School Diploma -
E.O. Smith High School