Shannon Cook
Sapulpa
Summary
Experienced with community management, ensuring smooth operations and resident satisfaction. Utilizes conflict resolution and budget management to streamline processes and enhance community relations. Strong understanding of effective communication and team collaboration to achieve consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Association Manager II
Inframark
10.2023 - Current
- Managing Communities
Community Association Manager
Associa PMG Houston
03.2014 - 09.2023
- Managing ten Communities
Education
Accounting
Francis Tuttle Vo-Tech
Oklahoma City, OK01.2009
Office and Computers: Data Entry, 10-Key, Phone Systems, Filing, Scanning, Microsoft Office, etc.
Francis Tuttle Vo-Tech
Oklahoma City, OK01.1994
Skills
- Association Management
- Proficient in Microsoft Office
- Homeowner and vendor interaction
- Contracting process
- Residential property inspections
- C3
- Multi-line Phone System
- Scanning
- Technical Support
- Making Deposits
- Citrix
- Managing employees
- Windows
- Data Entry
- Budgeting
- Internet
- Information tracking and update
- Liaison with legal counsel
- 10-Key
- Filing
- Accounting
- Call Center
- Collections
- Administration and Management of documents
- Preparation and attend Board meetings
- Troubleshooting
- Drafting of Correspondence
- Payroll
- Faxing
- Inventory
- Accounts Receivable
- Customer Service
- Maintain Work Orders / Follow up
Accomplishments
Worked with numerous Community Managers to better the Communities we served.
Certification
- Certified Manager of Community Associations, CMCA
- Association Management Specialist, AMS
CMCA, AMS
Certified Manager of Community Associations
Association Management Specialist
Timeline
Community Association Manager II
Inframark
10.2023 - Current
Community Association Manager
Associa PMG Houston
03.2014 - 09.2023
Office and Computers: Data Entry, 10-Key, Phone Systems, Filing, Scanning, Microsoft Office, etc.
Francis Tuttle Vo-Tech
Accounting
Francis Tuttle Vo-Tech
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