Shannon Costea
Taylor,Michigan
Summary
I have over 25 years of sales and retail experience with a deep understanding of the CBD, Hemp, And the cannabinoids industry.
Overview
8
8
years of professional experience
Work History
Store Manager
AAA Smoker Zone
Belleville, MI
08.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Territory Sales Lead
Vive CBD
Livonia, MI
04.2020 - 08.2023
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business in key markets.
- Designed and implemented innovative marketing plans, elevating brand awareness.
- Trade show product representative, Event organizer, and manager for trade shows all over the country
- New product development and Marketing
- New employee training.
- Warehouse inventory and maintenance
- Order packing and shipping
- Product Merchandising
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed and implemented strategies to increase sales and improve customer service.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Sales Manager
O'Reilly's Auto Parts
Dearborn, MI
04.2016 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed over 300 wholesale sales accounts for commercial auto repair locations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Web Developer and Sales
Studz Racing
Dearborn Heights, MI
04.2017 - 03.2020
- Coded websites using Valusion web building software
- Provided front-end website development by building a fully functional web store.
- Online sales management of taxes and credit card processing.
- Photo editing
- Social media management Via Facebook, Twitter, Youtube instructional videos and video production.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- On sales floor sales
- Implemented changes and integrated requested elements to streamline business operations.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
Education
GED -
Truman High School
Taylor, MISkills
- Revenue Generation
- Risk Management
- Retail Inventory Management
- Employee Training
- Promotional Planning
- Customer Service Management
- Competitor Monitoring
- Project Management
- Hourly Shift Management
- Customer Relations
- Accurate Money Handling
- Bank Deposit Procedures
- Maximizing Profitability
- Marketing and Promotions
- Product Merchandising
- Strategic Thinker
- Store Opening and Closing
- Opening and Closing Procedures
- Cash Management
- Advertising and Marketing
- Inventory Oversight
- Sales Expertise
- Sales Promotions
- Relationship Building and Management
- Sales Strategies
- Staff Management
- Customer Service
- Pricing Strategies
- Outstanding Communication Skills
- Inventory Management
- Store Displays
- Customer Response
- Special Events
- Visual Merchandising
Timeline
Store Manager
AAA Smoker Zone
08.2023 - Current
Territory Sales Lead
Vive CBD
04.2020 - 08.2023
Web Developer and Sales
Studz Racing
04.2017 - 03.2020
Sales Manager
O'Reilly's Auto Parts
04.2016 - 04.2020
GED -
Truman High School