Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Costea

Taylor,Michigan

Summary

I have over 25 years of sales and retail experience with a deep understanding of the CBD, Hemp, And the cannabinoids industry.

Overview

8
8
years of professional experience

Work History

Store Manager

AAA Smoker Zone
08.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.


  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Territory Sales Lead

Vive CBD
04.2020 - 08.2023
  • Devised strategies and target goals, motivating teams to exceed objectives and generate new business in key markets.
  • Designed and implemented innovative marketing plans, elevating brand awareness.
  • Trade show product representative, Event organizer, and manager for trade shows all over the country
  • New product development and Marketing
  • New employee training.
  • Warehouse inventory and maintenance
  • Order packing and shipping
  • Product Merchandising
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Sales Manager

O'Reilly's Auto Parts
04.2016 - 04.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Managed over 300 wholesale sales accounts for commercial auto repair locations.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Web Developer and Sales

Studz Racing
04.2017 - 03.2020
  • Coded websites using Valusion web building software
  • Provided front-end website development by building a fully functional web store.
  • Online sales management of taxes and credit card processing.
  • Photo editing
  • Social media management Via Facebook, Twitter, Youtube instructional videos and video production.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • On sales floor sales
  • Implemented changes and integrated requested elements to streamline business operations.
  • Ran debugging tools to eliminate flaws and glitches prior to publishing.

Education

GED -

Truman High School
Taylor, MI

Skills

  • Revenue Generation
  • Risk Management
  • Retail Inventory Management
  • Employee Training
  • Promotional Planning
  • Customer Service Management
  • Competitor Monitoring
  • Project Management
  • Hourly Shift Management
  • Customer Relations
  • Accurate Money Handling
  • Bank Deposit Procedures
  • Maximizing Profitability
  • Marketing and Promotions
  • Product Merchandising
  • Strategic Thinker
  • Store Opening and Closing
  • Opening and Closing Procedures
  • Cash Management
  • Advertising and Marketing
  • Inventory Oversight
  • Sales Expertise
  • Sales Promotions
  • Relationship Building and Management
  • Sales Strategies
  • Staff Management
  • Customer Service
  • Pricing Strategies
  • Outstanding Communication Skills
  • Inventory Management
  • Store Displays
  • Customer Response
  • Special Events
  • Visual Merchandising

Timeline

Store Manager

AAA Smoker Zone
08.2023 - Current

Territory Sales Lead

Vive CBD
04.2020 - 08.2023

Web Developer and Sales

Studz Racing
04.2017 - 03.2020

Sales Manager

O'Reilly's Auto Parts
04.2016 - 04.2020

GED -

Truman High School

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Shannon Costea