Shannon C Parry
Missoula
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Business Operations
Consumer Direct Care Network
01.2023 - Current
- Direct an operational organization of ~100 employees across 4 teams supporting workforce activation and eligibility operations for a 150,000+ distributed caregiver workforce
- Oversee hundreds of thousands of service shifts per week and hundreds of new hires, ensuring service delivery, payroll execution, and Medicaid reimbursement continuity
- Own escalation management for payroll- and eligibility-blocking incidents; reduced average problem-shift resolution time from 7 days to under 48 hours
- Lead multi-state implementations that onboard tens of thousands of caregivers and employer-of-record programs during new contract launches
- Lead end-to-end implementations of operational and system changes, including requirements, UAT, training, go-live support, and post-launch stabilization
- Scale processing capacity without proportional headcount growth through workflow redesign and automation
Data Integrity Manager (UTEX)
Consumer Direct Care Network
01.2021 - 01.2023
- Was a founding operations member of the UTEX validation initiative, which verified service eligibility prior to billing
- Designed automation rules and exception workflows enabling tens of thousands of weekly shifts to process with minimal manual intervention
- Reduced Medicaid claims denial rates by more than 50% through pre-billing validation and structured data checks
- Partnered with compliance and payroll leaders to convert reimbursement requirements into system processing logic
Data Integrity (UTEX) Team Lead
Consumer Direct Care Network
01.2019 - 01.2021
- Supervised daily operations for a UTEX processing team reviewing service eligibility and reimbursement requirements
- Managed workload distribution, backlog prioritization, and training; resolved billing-blocking issues with payroll and compliance partners
Billing Analyst
Consumer Direct Care Network
01.2017 - 01.2019
- Reviewed service documentation and timesheets to confirm Medicaid billing eligibility, prevent reimbursement loss, and identify claim denial drivers
- Built tracking reports to monitor denial trends and processing accuracy
Education
MBA -
University of Montana
05-2024
B.S. Business Management -
University of Montana
05-2016
Skills
- Operational Strategy
- Marketplace & Workforce Activation
- Revenue Operations
- Process Automation
- Cross-Functional Leadership
- Multi-State Regulatory Operations
- Data Governance
- Incident Resolution
- Operational Metrics & Reporting
- Workflow Design
- Change Management
- Strategic development
- Process improvement
Certification
- People Manager Qualification (SHRM)
- OKR Certification for Leaders (Coursera)
- Generative AI for Everyone — DeepLearning.AI
Tools
- Workday
- HRIS Platforms
- Microsoft 365
- Google Workspace
- Power BI
- Azure
- Excel (advanced)
- Data Dashboards
- Process Automation
- Workflow Documentation
Timeline
Director of Business Operations
Consumer Direct Care Network
01.2023 - Current
Data Integrity Manager (UTEX)
Consumer Direct Care Network
01.2021 - 01.2023
Data Integrity (UTEX) Team Lead
Consumer Direct Care Network
01.2019 - 01.2021
Billing Analyst
Consumer Direct Care Network
01.2017 - 01.2019
MBA -
University of Montana
B.S. Business Management -
University of Montana