Shannon Croft
Saint Augustine
Summary
Reliable and friendly customer service worker with experience in a fast-paced front desk role. Comfortable handling cash, helping customers in person and over the phone, and keeping things organized during busy shifts. Known for being dependable, quick to learn, and easy to work with.
Overview
2
2
years of professional experience
Work History
Receptionist
The Guillotine
Westfield, NJ
08.2023 - 08.2025
- Managed all appointment scheduling for multiple stylists, coordinating services to keep daily schedules running smoothly
- Checked clients in and out while keeping front desk operations organized and on time
- Answered phone calls and scheduled appointments both in person and over the phone
- Handled register duties, including service and retail transactions
- Greeted clients and provided friendly, professional customer service in a fast-paced environment
- Trained new front desk employees on scheduling, customer service, and daily procedures
- Maintained organized reception area, ensuring a welcoming environment for clients
Education
Bachelor's Degree - Business
Flagler College
Saint Augustine, FL05-2029
High School Diploma -
Cranford High School
Cranford, NJ06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication skills
- Teamwork
- Problem resolution
- Relationship building
Timeline
Receptionist
The Guillotine
08.2023 - 08.2025
Bachelor's Degree - Business
Flagler College
High School Diploma -
Cranford High School