Shannon Davis
Memphis,TN
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
DRD Transportation
04.2021 - Current
- Communication with customers to provide delivery updates and resolution.
- Handle incoming calls and emails from customers regarding issues with deliveries.
- Schedule and organize delivery routes.
- Build professional relationships with new customers and cultivate existing ones through active listening and intelligent open-ended questioning.
Pilot Shuttle Driver
ABM Industries
09.2019 - 05.2021
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Provided information about routes, destinations and timelines to inform passengers.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
Driver
Durham School Bus Services
08.2016 - 09.2020
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Associate of Science - Criminal Justice
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Hinsdale South High School
Darien, IL05.2008
Skills
- Work Order Entry
- Dispatcher Monitoring
- Driver Communications
- Operational Efficiency
- Dispatch of Drivers
- Written and Oral Communications
- Critical Decision-Making
Timeline
Transportation Dispatcher
DRD Transportation
04.2021 - Current
Pilot Shuttle Driver
ABM Industries
09.2019 - 05.2021
Driver
Durham School Bus Services
08.2016 - 09.2020
Associate of Science - Criminal Justice
Moraine Valley Community College
High School Diploma -
Hinsdale South High School