Shannon Dean
Customer Service Representative
New Albany,OH
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
AAA
Worthington, OH
08.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales/Customer Service Cashier
Ace Hardware
New Albany, OH
08.2020 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Managed over 50 customer calls per day. very high customer service satisfaction
Education
Bachelor of Science - Sports Management
Western Michigan University
Kalamazoo, MISkills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Time Management
- Problem Solver
- Team Player
- Energetic
- Administration
Timeline
Customer Service Associate
AAA
08.2021 - 04.2022
Sales/Customer Service Cashier
Ace Hardware
08.2020 - 08.2021
Bachelor of Science - Sports Management
Western Michigan University
Similar Profiles
Scott BickleyScott Bickley
Insurance Agent at AAAInsurance Agent at AAA
Neil PickensNeil Pickens
Branch & Insurance Specialist at AAABranch & Insurance Specialist at AAA
Tasha BaconLoundsTasha BaconLounds
Roadside Service Manager at AAARoadside Service Manager at AAA
Ronald SchillingRonald Schilling
Tow Truck Driver at AAATow Truck Driver at AAA
Gavin LewisGavin Lewis
Swim Coach at New Albany Aquatics ClubSwim Coach at New Albany Aquatics Club