Shannon Dean
Richmond,VA
Summary
Dynamic Dispatcher with proven expertise at Access2care, excelling in customer service and decision-making. Skilled in utilizing dispatch software to optimize transportation logistics while managing high-stress situations. Recognized for exceptional active listening and time management abilities, ensuring efficient communication and service delivery across multiple platforms.
Overview
10
10
years of professional experience
Work History
Dispatcher
Access2care Non-Emergency Medical Transportation
07.2022 - Current
Dispatching transportation for Non Emergency, inbound calls, outbound calls.
Phone Operator
Answering Service of Richmond
01.2015 - 01.2022
answering inbound calls, taking messages for multiple companies.
Education
High School Diploma -
Meadowbrook High School
Chesterfield VA06-2010
Skills
- Customer service
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Time management
Timeline
Dispatcher
Access2care Non-Emergency Medical Transportation
07.2022 - Current
Phone Operator
Answering Service of Richmond
01.2015 - 01.2022
High School Diploma -
Meadowbrook High School
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