Shannon Dobson
Inola,OK
Summary
Dynamic leader with a proven track record at Harris Trucking Company Inc., adept in small business operations and staff management. Excelled in customer relations, boosting satisfaction through strategic planning and efficient process implementation. Skilled in fostering teamwork and collaboration, significantly enhancing team performance and client retention.
Overview
14
14
years of professional experience
Work History
Owner
Harris Trucking Company Inc.
01.2017 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Dental Assistant
Glisten Dental
05.2013 - 12.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Dr. Shannon Toler
06.2011 - 04.2015
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
No Degree - Business
Northeastern State University
Tahlequah, OKAssociate of Applied Science -
Rogers State University
Claremore, OK05-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Strategic planning
- Team oversight
- Teamwork and collaboration
- Customer retention
- Staff training/development
- Delegating work
- Employee motivation
Timeline
Owner
Harris Trucking Company Inc.
01.2017 - 12.2024
Dental Assistant
Glisten Dental
05.2013 - 12.2017
Dental Assistant
Dr. Shannon Toler
06.2011 - 04.2015
No Degree - Business
Northeastern State University
Associate of Applied Science -
Rogers State University
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