Shannon Dolby
Atlanta,MI
Summary
Dynamic Certified Medical Assistant with a proven track record at Munson Healthcare, excelling in patient care and clinical documentation. Skilled in HIPAA compliance and patient scheduling, I enhance clinic efficiency and improve patient outcomes through effective communication and attention to detail. Committed to delivering compassionate care while optimizing workflow processes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Medical Assistant
Munson Healthcare
Mio
10.2025 - Current
- Documented patient histories, vitals, and chief complaints in EHR for timely provider review.
- Prepared exam rooms, sanitized equipment, and stocked supplies to support smooth clinical workflow.
- Assisted providers with routine procedures, specimen collection, and point-of-care testing.
- Coordinated appointments, referrals, and follow-up instructions to support continuity of care.
- Reconciled medications and updated patient information to maintain accurate medical records.
- Delivered patient education on medications, aftercare, and visit preparation with clear communication.
- Responded to phone messages and triaged routine patient concerns for appropriate clinical routing.
- Maintained HIPAA compliance while handling sensitive records and supporting front- and back-office tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Certified Medical Assistant
Munson Healthcare Otsego Memorial Hospital
Gaylord, MI
09.2023 - 10.2025
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Redimed Lutheran Health Network
Fort Wayne, IN
05.2023 - 09.2023
- Roomed patients, collected vital signs, and prepared charts for provider visits.
- Documented patient information accurately in electronic health records and updated encounter notes.
- Assisted with in-office procedures, specimen collection, and point-of-care testing.
- Administered injections and performed EKGs following clinical protocols and safety standards.
Phlebotomy/PCT
Lutheran Health Network
Fort Wayne, IN
08.2022 - 05.2023
- Collected vital signs and reported patient condition changes to nursing staff promptly.
- Assisted with bathing, grooming, toileting, and mobility support for diverse patient needs.
- Documented intake, output, and care observations accurately in electronic health records.
- Monitored patient comfort, safety, and call-light response throughout assigned unit rounds.
- Supported specimen collection, transport, and basic bedside procedures under clinical direction.
- Repositioned patients and applied infection-control practices to reduce skin breakdown risks.
- Preformed venipuncture for blood specimens
Education
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN05-2023
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Conflict resolution
- Time management
- Attention to detail
Accomplishments
Dean's list for a full year during program.
Certification
BLS certified eCard code 271267160750
Timeline
Certified Medical Assistant
Munson Healthcare
10.2025 - Current
Certified Medical Assistant
Munson Healthcare Otsego Memorial Hospital
09.2023 - 10.2025
Certified Medical Assistant
Redimed Lutheran Health Network
05.2023 - 09.2023
Phlebotomy/PCT
Lutheran Health Network
08.2022 - 05.2023
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana