Shannon Dorks
10 Years
Accomplished Unit Secretary at Alton Memorial Hospital with expertise in patient care and document management. Demonstrated excellence in customer service and strong organizational skills, enhancing operational efficiency. Proficient in Microsoft programs and HIPAA compliance, ensuring accurate patient records maintenance. Successfully improved patient registration processes, contributing to a 20% increase in patient satisfaction.
Work History
Unit Secretary
* Understanding of the process of patient care and clerical duties
* Works well with others from all industry levels
* Command of customer service
* Working commitment to prioritizing work duties
* Ordering of supplies needed for the unit
* Answers Phones
* Call physicians as needed
*Scanning documents as needed from physicians or physicians offices
*Deliver valuable customer service by assisting patients
* Patient care register patients for surgeries
* Work on the computer in Microsoft and other computer programs
* Inputting of our staff work Schedule