Shannon Downie
Cleveland
Summary
Dynamic and results-driven professional eager to leverage management, computer, and organizational skills in a challenging role that enhances operational efficiency. Proven ability to streamline processes and foster collaboration within teams, driving productivity and achieving organizational goals. Committed to continuous improvement and innovation, with a strong focus on delivering exceptional results. Prepared to contribute to a forward-thinking company that values initiative and strategic problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Research Coordinator II
Cleveland Clinic Main Campus
Cleveland, Ohio
02.2024 - Current
Research Coordinator II
Cleveland Clinic Twinsburg Family Health & Surgery Center
Twinsburg, Ohio
12.2021 - 02.2024
- Managed research project execution to maintain compliance with established protocol standards.
- Oversaw the maintenance of regulatory documents and binders to ensure compliance. Managed data for institutional review board submissions to facilitate timely approvals. Coordinated the reporting and resolution of serious adverse events and safety logs in accordance with established protocols.
- Orchestrated efforts with primary investigator and research team to optimize protocols for effective recruitment of research subjects.
- Managed coordination of multiple studies by maintaining in-depth knowledge of research protocols, ensuring compliance and thorough execution.
Research Coordinator I, II
Cleveland Clinic Twinsburg Family Health & Surgery Center
Twinsburg, Ohio
12.2021 - 02.2024
- Coordinated the implementation and conduct of research projects ensuring adherence to research protocol requirement
- Responsibilities included maintenance of regulatory documents and binders, data management, Institutional Review Board submissions, and the reporting/completion of Serious Adverse Events and/or safety log as defined per protocol
- Collaborated with primary investigator, sponsor, and research staff to plan, conduct, and evaluate project protocols, including research subject recruitment
- Developed and maintained knowledge of research protocol to coordinate the comprehensive and compliant execution of assigned protocols of multiple studies simultaneously
Medical Assistant
Cleveland Clinic Park East Endocrinology Office
Beachwood, Ohio
04.2021 - 12.2021
- Provided world class care to every patient
- Support all physicians and staff in the office
- Organized and updated all patient education tools
- Organized and stocked all patient rooms and supply cabinet
- Ordered all medical supplies for office
- Liaison between many endocrine personnel throughout multiple Cleveland Clinic locations along with pharmaceutical and medical supply representatives
- Collaborated with endocrinologists and endocrine surgeons to ensure precision during thyroid fine needle aspirations.
- Perform point of care hemoglobin A1C’s, blood glucose testing, administer immunizations, perform urinalysis, pregnancy tests, EKG’s and swab for rapid streptococcus pneumonia
- Thoroughly document patient messages with great detail, respond to MyChart messages and draft medical necessity letters all while maintaining the highest form of professionalism and HIIPA compliance
- Facilitated medication prior authorizations to enhance patient care and access to necessary treatments.
- Evaluated and prioritized tasks and encounters to enhance responsiveness and patient satisfaction.
Medical Assistant/Research Assistant
Cleveland Clinic Twinsburg Family Health & Surgery Center
Twinsburg, Ohio
01.2013 - 01.2021
- Gathered information for the physician leading the current research project
- Responsible for handing out and collecting surveys from patients, maintaining the highest regard of HIIPA compliance
- Medical Assistant
- Provide world class care to every patient
- Support all physicians and staff in the endocrinology department
- Created specific one of a kind training tools for each demonstration injection pen to aid in patient education
- Created two exemplary 5S organized closet spaces for all our demonstration tools, medication coupons, informative medical supply hand outs and patient glucometers
- As the most seasoned endocrine support staff at the Twinsburg location, I’ve become the direct resource regarding policies and procedures within our department
- Liaison between many endocrine personnel throughout multiple Cleveland Clinic locations along with pharmaceutical and medical supply representatives
- Assist all endocrinologists and endocrine surgeons during thyroid fine needle aspirations
- Perform point of care hemoglobin A1C’s, blood glucose testing, administer immunizations, perform urinalysis, pregnancy tests, EKG’s and swab for rapid streptococcus pneumonia
- Thoroughly document patient messages with great detail, respond to MyChart messages and draft medical necessity letters all while maintaining the highest form of professionalism and HIIPA compliance
- Am a patient advocate and process medication prior authorizations
- Exercise decisive judgment to determine which tasks or encounters take priority over others in order to effectively respond and take care of every patient appropriately
Medical Assistant
SWRH Hudson Specialty Office
Hudson, Ohio
10.2010 - 01.2013
- Provide excellent patient satisfaction
- Helped establish and build the flow of office
- Travel to our Streetsboro location to establish and manage that office as well
- Wrote office policies & procedures, front desk manual and emergency evacuation routes
- Able to chart and retrieve patient information using paper charts and electronic medical records
- Pre-certify procedures and medications via the patients’ insurance provider
- Manage the front desk by answering phone calls, triaging messages and scheduling patients
- Obtain co-pays and complete daily deposits
- Train new employees in all aspects of the office
- Check patients in/out
- Room patients for all 12 specialty physicians
- Obtain chief complaints, vitals and patient histories
- Obtain blood samples through venipunctures
- Give injections
- Order supplies
Group Sales Manager
Linens 'n Things
11.2005 - 08.2008
- Managed employees from several departments
- Trained potential management candidates
- Responsible for leading as example of providing superior customer service
- Established new ways of increasing profit sales
- Enriched multitasking abilities
Management Trainee
Group Sales Manager
Avon Lake, Ohio
06.2005 - 11.2005
- Managed employees from several departments
- Trained potential management candidates
- Responsible for leading as example of providing superior customer service
- Established new ways of increasing profit sales
- Enriched multitasking abilities
- Received training on proficient managerial skills
Internship
Aurora Farms Premium Outlet
Aurora, Ohio
01.2005 - 05.2005
- Wrote press releases and media alerts
- Progressed responsibilities and organizational competencies
- Established ability to work in fast paced
Education
Bachelor of Science - Fashion Merchandise
Kent State University
Kent, Ohio05-2005
Bachelor of Science - Fashion Merchandise
Kent State University
Kent, Ohio05-2005
Skills
- Administrative: Microsoft Word/Excel MOSS (Medical Office Simulation Software), Computerized Scheduling, Telephone Etiquette/Techniques, Patient Charting, Collections, Insurance, Billing, Filing, ICD-9/CPT Coding, Medical Terminology, Patient Records, Data Entry, Typing, Transcription, Internet, Email
- Clinical: Injections, Venipunctures, Vital Signs, EKG’s, Sterile Techniques, Bandaging, Pharmacology, Asepsis Control, Sterilization of Medical Instruments, Positioning/Draping, Patient Histories, Visual Acuities, First Aid, Capillary Punctures for Hematocrit, Hemoglobin/Glucose Testing, Routine Urinalysis, Strep A, Hemoccult, Mono Rapid Tests
Accomplishments
- Recognized in “Type 2 Diabetes Pharmacotherapy De-Escalation Through AI-Enabled Lifestyle Modifications: A Randomized Clinical Trial,” published in NEJM Catalyst in September 2025.
Certification
- (CITI Program) Collaborative Institutional Training Initiative, Fort Lauderdale, Florida
- (CITI Program) Certified Basic Course for Human Research, PASSED, Issued August 2020
- (NCCT) National Center for Competency Testing, Overland Park, Kansas
- (NCMA) National Certified Medical Assistant, Renewed yearly since October 2011
- (NCMA) National Certified Medical Assistant, PASSED, Issued September 2010
- American Heart Association/Cleveland Clinic Foundation, Akron, Ohio
- BLS for Healthcare Providers (CPR & AED), Renewed continuously since February 2012
- BLS for Healthcare Providers (CPR & AED), Certified, Issued 2010
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
EXTERNSHIP EXPERIENCE
Primary Care Associates, Kent, Ohio, August 2010- September 2010
Timeline
Research Coordinator II
Cleveland Clinic Main Campus
02.2024 - Current
Research Coordinator II
Cleveland Clinic Twinsburg Family Health & Surgery Center
12.2021 - 02.2024
Research Coordinator I, II
Cleveland Clinic Twinsburg Family Health & Surgery Center
12.2021 - 02.2024
Medical Assistant
Cleveland Clinic Park East Endocrinology Office
04.2021 - 12.2021
Medical Assistant/Research Assistant
Cleveland Clinic Twinsburg Family Health & Surgery Center
01.2013 - 01.2021
Medical Assistant
SWRH Hudson Specialty Office
10.2010 - 01.2013
Group Sales Manager
Linens 'n Things
11.2005 - 08.2008
Management Trainee
Group Sales Manager
06.2005 - 11.2005
Internship
Aurora Farms Premium Outlet
01.2005 - 05.2005
Bachelor of Science - Fashion Merchandise
Kent State University
Bachelor of Science - Fashion Merchandise
Kent State University