Summary
Overview
Work History
Education
Skills
Timeline

Shannon Doyle

Covington,GA

Summary

Proven leader with a track record of enhancing operational efficiency at Welchels Enterprises. Skilled in utilizing dispatch software and excelling in customer relations, Improved significantly the service dispatch accuracy and team morale. Achieved notable cost reductions through strategic negotiations, demonstrating exceptional organizational and communication skills.

Overview

6
6
years of professional experience

Work History

Night Dispatcher

Welchels Enterprises
02.2024 - Current
  • Ensured compliance with company policies and procedures through diligent monitoring of dispatcher performance.
  • Enhanced efficiency by streamlining night dispatch processes and implementing new communication tools.
  • Maintained high customer satisfaction with timely and accurate dispatching of service requests.
  • Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.
  • Boosted team morale through effective leadership techniques that fostered apositive working environment during overnight shifts.

AR/AP Specialist

Classic Touch Enterprises
11.2022 - Current
  • Provided support during financial audits by compiling required documentation related to Accounts Receivable/Payable transactions.
  • Maintained accurate and up-to-date records of all AR/AP transactions in the accounting system, ensuring data integrity for financial reporting purposes.
  • Improved cash flow by diligently monitoring outstanding invoices and promptly resolving payment discrepancies.
  • Worked closely with internal departments such as sales, purchasing, logistics to streamline interdepartmental collaboration within the organization relating to AR/AP matters.


Acquisition Specialist

Tami Buys Houses
01.2022 - 11.2022
  • Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.
  • Coordinated acquisition-related training programs for staff members, enhancing overall knowledge of procurement best practices within the organization.
  • Negotiated contracts with suppliers, achieving significant cost reductions and improved delivery timelines.
  • Prepared detailed reports on acquisition activities for senior leadership review, highlighting key achievements and areas requiring attention or improvement.

Property Manager

Cushman & Wakefield
11.2018 - 10.2020
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.

Education

Associate of Applied Science - Business Management

Georgia Perimeter College, Decatur, GA
05.2008

Skills

  • Dispatch software
  • Route Planning
  • Prioritizing calls
  • Customer Relations
  • Stress Tolerance
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Microsoft Office

Timeline

Night Dispatcher - Welchels Enterprises
02.2024 - Current
AR/AP Specialist - Classic Touch Enterprises
11.2022 - Current
Acquisition Specialist - Tami Buys Houses
01.2022 - 11.2022
Property Manager - Cushman & Wakefield
11.2018 - 10.2020
Georgia Perimeter College - Associate of Applied Science, Business Management
Shannon Doyle