SHANNON D. WILLIAMS
Dunwoody,GA
Summary
Hard working team leader with a successful track record of directing and motivating others while delegating responsibility to meet company objectives. Thrives in fast paced and changing environments. High Volume Craft Bartender with extensive knowledge of beer, wine and cocktail creation.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender
Hob Nob
Dunwoody, GA
04.2026 - Current
- Crafted and served diverse cocktails, ensuring high-quality beverage presentation.
- Maintained cleanliness and organization of bar area, adhering to safety standards.
- Provided exceptional customer service, fostering positive guest experiences.
- Collaborated with kitchen staff to synchronize food and drink orders efficiently.
Lead Bartender
Politan Row
Dunwody, GA
02.2024 - 02.2026
- Maintained clean and organized bar area, adhering to health and safety standards.
- Managed bar inventory, tracked stock levels
- Cultivated welcoming atmosphere, enhancing customer satisfaction and repeat business.
- Checked ID cards to verify age requirements for customers purchasing alcohol.
- Complied with strict sanitation standards for equipment, surfaces and glassware.
- Trained new staff on bar operations, improving team efficiency.
- Implemented upselling techniques, increasing beverage sales.
- Engaged in continuous learning about new beverage trends and products.
- Created signature cocktails, contributing to bar's unique offerings.
- Adapted to fast-paced environments, maintaining high service standards.
Bar Lead/ Head Trainer
Top Golf
Atlanta
09.2022 - 05.2024
- Responsible for training bar staff/new hires on proper bar protocol and procedures, menu items, new beverage products and seasonal cocktails
- Prepare all specialty cocktail batch work to ensure quality and consistency
- Assist with inventory and scheduling for private events
- Lead Event Ambassador
- Work directly with event coordinators/POCs to create specialty cocktails/cocktail menus tailored for each specific event
- Verify that each POC's checklist has been fulfilled prior to the event and ensure guest expectations are exceeded during each event
- Manage all Event Ambassadors to ensure proper set up and preparedness to guarantee events are executed seamlessly
Bartender
Dave & Busters
Tampa, FL
11.2017 - 09.2022
- Top selling bartender for 5 years grossing over $1,000,000 in sales
- Assisted with training classes for new hires
- Developed high end custom cocktails for guests at bar and for special events
Bartender
Kobe Steakhouse
Tampa, FL
07.2017 - 01.2021
- Worked with high end cocktail program including house and classic style cocktails
- Ran Service station while serving guests at the 20+ seat bar comfortably
Bartender
Studio Movie Grill
Tampa, FL
04.2016 - 09.2017
- Created custom cocktails for guest during service and private events
- Worked Service bar station for private events and during regular service
- In charge of overseeing all opening and closing duties
Education
Associate of Science - Liberal Arts
Rollins College
Winter Park, FLAS - Fine Arts
South Florida State College
Sebring, FL01-2014
Skills
- Sales Planning
- Portion Control
- Staff Leadership
- Quality Control Analysis
- Friendly and outgoing
- Outstanding customer service
Certification
- Tips Certification
- RAS certified
- Serve Safe Certification
- Aloha/MICROS/Toast
Languages
English
Fluent
Timeline
Bartender
Hob Nob
04.2026 - Current
Lead Bartender
Politan Row
02.2024 - 02.2026
Bar Lead/ Head Trainer
Top Golf
09.2022 - 05.2024
Bartender
Dave & Busters
11.2017 - 09.2022
Bartender
Kobe Steakhouse
07.2017 - 01.2021
Bartender
Studio Movie Grill
04.2016 - 09.2017
AS - Fine Arts
South Florida State College
Associate of Science - Liberal Arts
Rollins College