Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shannon Echols

Carrollton,GA

Summary

Experienced and versatile healthcare professional with a strong background in medical billing and coding, medical front office operations, insurance verification, and medical records management. Skilled in EHR systems (Epic, Greenway), CPT/ICD-10 coding, insurance claim processing, and HIPAA compliance. Known for providing excellent patient service, managing complex administrative tasks, and ensuring accuracy in healthcare documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Information Specialist

MRO Corporation
07.2023 - 05.2024
  • Manage release of patient medical records, ensuring HIPAA compliance and data accuracy
  • Coordinate with healthcare providers and patients to fulfill documentation requests
  • Handle sensitive information with discretion and professionalism using Epic and ROI software

Unit Secretary - NICU III

Tanner Medical Center
09.2022 - 07.2023
  • Provided administrative and clerical support to NICU nurses and staff
  • Transcribed medical orders, scheduled procedures, and acted as a communication liaison
  • Processed CPT billing and coding for NICU services, including use of modifiers
  • Assisted with insurance processing and claim preparation

Medical Receptionist

Primary Care Group of West Georgia
02.2019 - 09.2022
  • Greeted and registered patients, verified insurance coverage, and scheduled appointments
  • Collected payments, explained billing, and coordinated insurance claims with hospital departments
  • Contacted payers for outstanding AR and claim resolution
  • Maintained secure and accurate patient records

Medical Receptionist / Insurance Verification Specialist

Foot and Ankle Center of West Georgia
08.2018 - 02.2019
  • Verified insurance eligibility and authorizations prior to appointments
  • Followed up on denied claims and coordinated with insurance providers for resolution
  • Managed collection accounts and assisted patients with billing questions
  • Organized front office documentation and assisted in patient check-in

Education

Certificate - Medical Billing & Coding

Devry University
07.2025

High School Diploma -

Central High School
Carrollton, GA

Certificate - Certified Phlebotomist

Genesis Allied Healthcare Institute
Douglasville, GA
07.2023

Associate of Science - Medical Office & Billing Specialist

Ultimate Medical Academy
Tampa, FL
04.2018

Skills

  • Medical Billing & Coding (CPT, ICD-10, Modifiers)
  • Insurance Verification & Claims Resolution
  • Medical Records & ROI (Release of Information)
  • Patient Scheduling & Check-In/Out
  • Accounts Receivable (AR) Follow-Up
  • HIPAA Compliance & Confidentiality
  • EHR Systems: Epic, Greenway
  • Customer Service & Communication
  • Microsoft Office (Word, Excel, Outlook)

Certification

  • Certified Release of Information, Current
  • Non-DOT Urine Drug Testing, Current
  • CPR Certification, Current

Languages

English
Native or Bilingual

Timeline

Health Information Specialist

MRO Corporation
07.2023 - 05.2024

Unit Secretary - NICU III

Tanner Medical Center
09.2022 - 07.2023

Medical Receptionist

Primary Care Group of West Georgia
02.2019 - 09.2022

Medical Receptionist / Insurance Verification Specialist

Foot and Ankle Center of West Georgia
08.2018 - 02.2019

Certificate - Medical Billing & Coding

Devry University

High School Diploma -

Central High School

Certificate - Certified Phlebotomist

Genesis Allied Healthcare Institute

Associate of Science - Medical Office & Billing Specialist

Ultimate Medical Academy

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