Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Edwards

League City,TX

Summary

Patient-focused Pharmacist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors. I actually enjoy being a pharmacist and it is hopefully reflected on my team and though my actions.

Overview

22
22
years of professional experience

Work History

Pharmacy Manager

Walgreen's Pharmacy
Houston, TX
03.2002 - Current
  • Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
  • Ensured that all prescription information was accurately entered into computer system for billing purposes.
  • Communicated with patients with compassion while keeping medical information private.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Performed regular audits of patient records to ensure compliance with HIPAA regulations.
  • Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.

VOLUNTEER

Petco
League City, TX
06.2023 - 08.2023
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Assessed animals for injury and illness.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Cleaned up pet messes and provided fresh food and water to all assigned pets.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Education

Bachelor of Science - Pharmacy

Texas Southern University
Houston, TX
05-2000

Skills

  • Drug Inventory Management
  • Inventory Control
  • Training and Mentoring
  • Staff Management
  • Patient Education and Counseling
  • Performance Metrics

Timeline

VOLUNTEER

Petco
06.2023 - 08.2023

Pharmacy Manager

Walgreen's Pharmacy
03.2002 - Current

Bachelor of Science - Pharmacy

Texas Southern University

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