Shannon Edwards
Smithville,TN
Summary
Previous small business owner with a proven track record at Mama’s Legacy Kitchen, enhancing customer satisfaction through exceptional service and efficient operations. Skilled in financial management and relationship building, I fostered a positive workplace culture while training employees to excel. Committed to delivering high-quality results and maintaining strong customer relations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Owner
Mama’s Legacy Kitchen
08.2021 - 05.2025
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Baker
Shannon’s Sweets
03.2017 - 08.2021
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Secretary
Duncan, Wheeler, & Wilkerson
05.2015 - 06.2017
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Associate Of Arts - Business Management
Volunteer State Community College
Gallatin, TN05.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner
Mama’s Legacy Kitchen
08.2021 - 05.2025
Baker
Shannon’s Sweets
03.2017 - 08.2021
Secretary
Duncan, Wheeler, & Wilkerson
05.2015 - 06.2017
Associate Of Arts - Business Management
Volunteer State Community College
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