Shannon Edwards
Arvada,CO
Summary
Dynamic Assistant Store Leader with over 14 years of experience in the retail industry, recognized for effective operations management and professional problem resolution while maintaining composure under pressure. Expertise in customer service, team leadership, and operational efficiency drives store success through strategic problem-solving and a strong customer-focused approach. Known for an enthusiastic personality and unwavering commitment to excellence in retail management, consistently fostering a positive team environment that enhances overall performance. Proven ability to inspire teams and elevate customer experiences, ensuring sustained growth and profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
PetSmart
06.2022 - Current
- Dynamic and results-driven retail professional with extensive experience in store operations, team leadership, and business management. Adept at training and mentoring staff, optimizing workflow, and ensuring exceptional customer experiences. Skilled in inventory control, merchandising, and financial oversight to drive efficiency and profitability.
- People Leadership: Hired, trained, and coached employees, fostering a positive work environment and enhancing team performance. Managed scheduling, shift changes, and conflict resolution to maintain a motivated and productive workforce.
- Store Operations: Oversaw daily operations, including keyholder responsibilities, cash handling, and compliance with company policies. Maintained store cleanliness, safety, and visual merchandising to uphold brand standards.
- Business Management: Monitored sales, inventory levels, and financial records to ensure accuracy and operational efficiency. Implemented strategic plans to drive revenue growth, minimize losses, completed business reviews, and enhance overall store performance.
- Customer Experience: Provided outstanding service by assisting customers, resolving complaints, and ensuring a seamless shopping experience that aligned with company values.
Assistant Store Leader
PetSmart
11.2016 - 06.2022
- Dynamic and results-driven retail professional with extensive experience in store operations, team leadership, and business management. Adept at training and mentoring staff, optimizing workflow, and ensuring exceptional customer experiences. Skilled in inventory control, merchandising, and financial oversight to drive efficiency and profitability.
- People Leadership: Hired, trained, and coached employees, fostering a positive work environment and enhancing team performance. Managed scheduling, shift changes, and conflict resolution to maintain a motivated and productive workforce.
- Store Operations: Oversaw daily operations, including keyholder responsibilities, cash handling, and compliance with company policies. Maintained store cleanliness, safety, and visual merchandising to uphold brand standards.
- Business Management: Monitored sales, inventory levels, and financial records to ensure accuracy and operational efficiency. Implemented strategic plans to drive revenue growth, minimize losses, completed business reviews, and enhance overall store performance.
- Customer Experience: Provided outstanding service by assisting customers, resolving complaints, and ensuring a seamless shopping experience that aligned with company values.
Specialty Department Supervisor
The Home Depot Inc
04.2010 - 11.2016
- Led and trained staff on service techniques, improving overall customer satisfaction and team performance.
- Enforced company policies related to employee conduct, attendance, and operational procedures to maintain a productive work environment.
- Managed financial transactions, ensuring accuracy in records and compliance with company standards.
- Oversaw inventory management, monitoring stock levels, conducting audits, and coordinating reorders to maintain optimal supply.
- Resolved customer complaints efficiently, ensuring prompt and effective solutions to enhance the shopping experience.
- Implemented promotional activities to drive sales and increase customer engagement.
- Ensured compliance with safety regulations when handling hazardous materials and operating equipment.
- Trained and onboarded new employees, providing guidance on company policies, procedures, and job responsibilities.
Education
High School Diploma -
Arvada West High School
05-1989
Skills
- Team leadership
- Product and sales strategy
- Client engagement
- Store maintenance
- Talent acquisition
- Inventory control
- Policy enforcement expertise
- Leadership skills
- Sales performance coaching
- Problem-solving adaptability
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- MICROSOFT OFFICE SUITE Maintained in 1998
- BATHER CERTIFIED June 2021, PetSmart
Languages
English
Full Professional
Timeline
Assistant Store Leader
PetSmart
06.2022 - Current
Assistant Store Leader
PetSmart
11.2016 - 06.2022
Specialty Department Supervisor
The Home Depot Inc
04.2010 - 11.2016
High School Diploma -
Arvada West High School