Shannon Ell
Lakeland,United States
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Representative
Telaffects
Lakeland, FL
02.2023 - 03.2025
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- I took payment for bills and answered questions regarding their bills.
- Offered products and services at the end of the call.
Moves Department
Telaffects
Lakeland , FL
05.2022 - 02.2023
- Assisted customers with starting, stopping, or moving services efficiently.
- Authenticated existing customers before providing account information.
- Maintained engaging conversations to minimize dead air during calls.
- Remained calm and professional while diffusing tense situations effectively.
Fraud Analyst
GC Services
Lakeland, FL
07.2021 - 04.2022
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Connected patterns for underlying account associations to discover undetected fraud.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Documented investigative findings in reports.
Customer Service Representative
GC Services
Lakeland, FL
08.2019 - 07.2021
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Representative
GC Services
Lakeland, FL
11.2017 - 08.2019
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
High School Diploma -
Travis Technical College
Lakeland, FL05-2016
Skills
- Billing software
- Payment processing
- Account management
- Fraud detection
- Customer engagement
- Data entry
Certification
- Word
- Powerpoint
- Excel
- Indesign
Timeline
Billing Representative
Telaffects
02.2023 - 03.2025
Moves Department
Telaffects
05.2022 - 02.2023
Fraud Analyst
GC Services
07.2021 - 04.2022
Customer Service Representative
GC Services
08.2019 - 07.2021
Service Representative
GC Services
11.2017 - 08.2019
High School Diploma -
Travis Technical College
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