Shannon Empron-Kanana
'Ewa Beach
Summary
Dynamic professional with a proven track record at Alaska Joint Ventures, excelling in team leadership and operational efficiency. Skilled in staff training and development, I enhance customer satisfaction through effective problem-solving and strategic planning. Recognized for improving onboarding processes and fostering a positive work environment, driving team success and engagement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Alaska Joint Ventures
Anchorage, AK
08.2024 - 02.2026
- Assisted in developing operational strategies to enhance team performance and efficiency.
- Coordinated training sessions for new staff, fostering knowledge transfer and skill development.
- Managed scheduling and resource allocation to optimize workflow and meet project deadlines.
- Analyzed process efficiencies, identifying areas for improvement and implementing solutions.
- Supported performance evaluations, providing constructive feedback to enhance team capabilities.
- Developed training materials that improved onboarding processes for new employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Medical Record Technician
Senter Dermatology
Anchorage, AK
01.2023 - 08.2025
- Maintained accurate and organized patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations in handling sensitive medical information.
- Assisted in data entry and retrieval processes to support clinical staff efficiency.
- Collaborated with healthcare providers to resolve discrepancies in patient documentation.
- Implemented best practices for maintaining confidentiality and data integrity of records.
- Streamlined workflows for document processing, enhancing overall office productivity.
- Conducted regular audits of medical records to ensure accuracy and completeness.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
Delivery Driver
Europa Wholesale
Anchorage, AK
03.2023 - 06.2024
- Navigated local routes to ensure timely deliveries of products to customers.
- Operated delivery vehicle while adhering to safety regulations and company policies.
- Verified accuracy of orders before dispatching to maintain customer satisfaction.
- Communicated with warehouse staff to streamline loading processes and optimize efficiency.
- Maintained delivery logs and reported discrepancies to management for resolution.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Resolved customer inquiries related to order status and delivery issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Float Associate
New Sagaya's Markets
Anchorage, AK
07.2019 - 04.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Operated cash register efficiently, processing transactions and ensuring customer satisfaction.
- Collaborated with team members to streamline operations during peak hours.
- Implemented best practices for cleanliness and organization in the store environment.
- Adapted quickly to new tasks and procedures, contributing to team efficiency.
- Provided support in training new staff on operational processes and customer service standards.
- Engaged with customers to build rapport, fostering a welcoming shopping atmosphere.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
High School Diploma -
Pearl City High School
Pearl City, HISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Operations management
- Recruiting and interviewing
- Sales strategies
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Performance reviewing
Timeline
Assistant Manager
Alaska Joint Ventures
08.2024 - 02.2026
Delivery Driver
Europa Wholesale
03.2023 - 06.2024
Medical Record Technician
Senter Dermatology
01.2023 - 08.2025
Float Associate
New Sagaya's Markets
07.2019 - 04.2022
High School Diploma -
Pearl City High School