SHANNON ENGEL
Milford,CT
Summary
Entrepreneurial, knowledgeable, and driven Human Resources professional with extensive experience building and running the HR function. Strong expertise in change management, strategy, operations and process development. Superior communication and interpersonal skills, building rapport with others and maintaining a positive working environment to sustain organizational growth. Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
25
25
years of professional experience
Work History
EDGE FITNESS, LLC
01.1999 - Current
VICE PRESIDENT
01.2015 - Current
- Developed and executed the growth strategies to support expansion of this $500M private equity-backed fitness brand
- Responsible for the company’s human resources strategic plan, growing from 11 locations in Connecticut to 43 locations in 9 states
- Served as a driving force in establishing and reinforcing the company’s winning culture and values
- Servant leader, role model and visible resource to employees and managers, meeting regularly with the club level management to provide ongoing support and problem resolution
- As part of the senior leadership team, provided leadership and assistance in all aspects of organizational development, including defining and implementing organization structure, job design, executive leadership and coaching, succession planning and team development processes
- Developed the HR design and capabilities needed to deliver the business goals
- Hired, trained and developed a lean, motivated, committed and focused human resource team capable of supporting the current and future needs of the company
- Provided strong leadership to the team, allocating responsibilities where and when necessary
- Partnered closely with the operational leadership to effectively manage change of club processes and SOPs, guided the business leaders, ensured new structures were aligned with the strategic direction of the business, communication was clear and talent was effectively deployed
- Guided the company through the Covid-19 pandemic, including the strategic plan for over 2,000 employees during a company-wide shutdown and building the entire reopening processes and plans to keep employees safe during uncertain times
- Successfully scaled and improved the HR processes that were created around the entire employee experience including recruitment strategy, performance management process, policy and procedures, risk and compliance, compensation and benefits design, learning and development, succession planning, engagement and retention.
DIRECTOR OF HUMAN RESOURCES
EDGE FITNESS, LLC
01.2009 - 01.2015
- Established and led the implementation of a total compensation philosophy for the company including benefit design, market salary ranges, hourly production structure, variable pay plan design and STIP
- Successfully decentralized the company’s recruiting processes, implementing a new applicant tracking system and training hiring managers companywide to utilize best practices in talent acquisition, employment branding, interview guides and selection processes to ensure the right people are in the right place at all levels in the organization
- Implemented an effective performance management system including team and individual objectives tied closely to the organization’s business objectives
- Developed, implemented and executed the company’s enterprise learning and development strategy for all positions ensuring all employees have the learning and development tools and knowledge needed to be effective in their roles, led the development of the curriculum work, partnering with the SME’s of the company to assess and prioritize learning needs
- Advised, guided and counseled club management on complex issues related to employee relations, performance management and improvement
- Created leadership in training programs to ensure management has the soft skills needed to excel at their jobs
- Created and directed the annual employee engagement surveys and management 360 surveys and analyzed the data to deliver actionable insights
- Changed the complex, manual payroll process to an automated, scalable payroll, ensuring the timely and accurate management of all payroll functions
- Partnered closely with the Founders and PE to lead, develop and drive operational excellence of the clubs to achieve the business goals.
HUMAN RESOURCES & OPERATIONS MANAGER
FITNESS EDGE, LLC DBA THE FITNESS EDGE
01.2005 - 01.2009
- Created effective policies and processes to guide all aspects of human resource management and ensured consistent implementation throughout the organization
- Continued to solely lead all aspects of the human resources function, including hiring, performance managing, payroll and benefits and compliance
- Designed all corporate and clubs job descriptions, position competencies, day in the life documents, SOP and career path materials for all positions
- Built, facilitated and trained all new employees on company history, culture, legendary customer service, products, services and sales
- Worked closely with the founders and operational leadership, identified and led continuous improvement to the business and HR processes while leading clubs through change management and implementation
- Round tabled with operational leadership during a major shift in the health club industry, successfully part of the team that created the first high value, low price (HVLP) fitness model while retaining the excellent reputation that the Fitness Edge was built on and pioneered the birth of the Edge Fitness Clubs.
HUMAN RESOURCES GENERALIST
EDGE KIDS AND JUICE BAR
01.1999 - 01.2005
- Solely led all aspects of the human resources function, including hiring, performance management, payroll and benefits administration and all other HR initiatives and activities
- Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensured regulatory compliance
- Directed the operations of the Edge Kids programs, created an unparalleled member experience by building the Edge Kids strategy to meet the diverse needs of our new and existing members, while maintaining profitability and delivering best in class service
- Created the company’s juice bar operations, developed and implemented strategic sales plans to achieve ancillary services revenue and EBITDA goals and oversaw all aspects of vendor management, building processes that the company still uses today.
Education
Bachelor of Science - Human Development and Relations
University of Connecticut
Skills
- Oral/Written Communication
- Talent Strategies & Management
- Performance Management
- Change Management
- Coaching & Training
- Developer of Talent
- Effective Integrator
- Diversity, Equity & Inclusion
- Operations Management
- Organizational Design
- Complex Problem Solving
- Performance Excellence
- Well Rounded
- Attention to Detail
- Data Analysis
Accomplishments
Created the original High Value Low Price (HVLP) Health Club model with fellow Edge founder entrepreneurs to compete with national competitors. Not only competed with the competitors, but beat them for the last 25 years and opened locations in their backyard.
Grew the HR function from 1 club with 10 employees in CT to 43 clubs in 9 states with over 2,500 happy employees. Created the processes to scale with an amazing hand picked talented HR staff.
Successfully led the company through two PE acquisitions with double digit multiples.
I can go on for days, but I need to keep my resume to 2 pages. Call me to learn so much more!
Timeline
VICE PRESIDENT
01.2015 - Current
DIRECTOR OF HUMAN RESOURCES
EDGE FITNESS, LLC
01.2009 - 01.2015
HUMAN RESOURCES & OPERATIONS MANAGER
FITNESS EDGE, LLC DBA THE FITNESS EDGE
01.2005 - 01.2009
EDGE FITNESS, LLC
01.1999 - Current
HUMAN RESOURCES GENERALIST
EDGE KIDS AND JUICE BAR
01.1999 - 01.2005
Bachelor of Science - Human Development and Relations
University of Connecticut
Similar Profiles
Keith MitcheltreeKeith Mitcheltree
Regional Facilities Manager at The Edge Fitness LLCRegional Facilities Manager at The Edge Fitness LLC
Alonzo CraigAlonzo Craig
District Director of Operations and Revenue at The Edge Fitness LLCDistrict Director of Operations and Revenue at The Edge Fitness LLC
Alonzo CraigAlonzo Craig
Market Director of Operations and Revenue at The Edge Fitness LLCMarket Director of Operations and Revenue at The Edge Fitness LLC