Shannon Espinda Fuaoa
Wasilla,AK
Summary
Certified medical assistant with expertise in delivering exceptional patient care and administrative support. Proficient in EHR software, technical troubleshooting, and personnel coordination. Proven track record in enhancing patient satisfaction through effective communication and streamlined clinical processes, resulting in improved patient flow and care delivery.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant
Providence Medical Group-Primary Care
Anchorage, Alaska
12.2024 - Current
- Streamlined patient intake processes through efficient appointment scheduling and medical record updates.
- Supported physicians during examinations and procedures to elevate patient care standards.
- Executed vital sign checks and documented medical histories for thorough evaluations.
- Conducted diagnostic tests, including EKGs and hearing screenings, in compliance with protocols.
- Managed patient calls effectively, ensuring inquiries reached the correct departments promptly.
Certified Medical Assistant
Alaska Oncology and Hematology
Anchorage , AK
03.2024 - 09.2024
- Conducted basic physical assessments of clinic patients to ensure quality care.
- Coordinated appointment scheduling via phone and in-person to enhance patient flow.
- Assisted with diagnostic testing by collecting and packaging biological specimens.
- Educated patients on medications, procedures, and physician directives.
- Managed patient callbacks and prescription refill requests.
Certified Medical Assistant
Anchorage Radiation Therapy Center
Anchorage, Alaska
06.2022 - 03.2024
- Complied with HIPAA laws and prevented information breaches.
- Prepared medical equipment and tools to aid the physician during the examination and treatment of patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Responded to emergencies with speed, expertise, and level-headed approaches to provide optimal care, support, and life-saving interventions.
CERTIFIED MEDICAL ASSISTANT
Mat-Su Regional Medical Center/Urgent Care
Palmer, AK
03.2019 - 06.2022
- Prepared for patient visits, monitor, and keep the provider(s) on schedule.
- Assisted with medical procedures, coordinated patient care, and provided patient education.
- Demonstrated customer service skills, knowledge of HIPAA laws, exercised initiative, and made decisions under pressure.
- Supported front desk operations by handling calls and managing patient inquiries.
- Administered injections, immunizations, medications, wound dressings, and other treatments according to physician instructions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
CERTIFIED MEDICAL ASSISTANT
Family Health Center
Palmer, AK
01.2019 - 03.2019
- Communicated clearly and effectively with patients to verify information, reason for visit and record medical history.
- Maintained detailed records of test results by entering data and patient information into EHR system.
- Directed patients to exam rooms, fielded questions and prepared for physician examination.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging quality of care.
DEFENSE TRAVEL ADMINISTRATION/FLIGHT OPERATIONS
Department of Defense
08.2009 - 09.2018
- Company Overview: Department Of Defense - U.S. Army
- Supported all travel preparation, review and/or approve DTS orders and vouchers.
- Researched regulations to obtain special allowances or authorization from appropriate offices; school, medical travel and unit training.
- Resolved related disputes through proactive communication with all levels.
- Responded to aircraft and medical emergencies; conducted real world medevac's for the State of Alaska.
- Department Of Defense - U.S. Army
Education
Associate of Applied Science - ALLIED HEALTH
Charter College
Anchorage, AK05.2019
CERTIFICATION - Medical Assistant
Charter College
Wasilla, AK01-2019
Skills
- Laboratory specimen collection and processing
- Microsoft Office
- EHR, EMR
- Injections, medication administration
- Care coordination
- Patient education
Timeline
Certified Medical Assistant
Providence Medical Group-Primary Care
12.2024 - Current
Certified Medical Assistant
Alaska Oncology and Hematology
03.2024 - 09.2024
Certified Medical Assistant
Anchorage Radiation Therapy Center
06.2022 - 03.2024
CERTIFIED MEDICAL ASSISTANT
Mat-Su Regional Medical Center/Urgent Care
03.2019 - 06.2022
CERTIFIED MEDICAL ASSISTANT
Family Health Center
01.2019 - 03.2019
DEFENSE TRAVEL ADMINISTRATION/FLIGHT OPERATIONS
Department of Defense
08.2009 - 09.2018
Associate of Applied Science - ALLIED HEALTH
Charter College
CERTIFICATION - Medical Assistant
Charter College
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