Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Fazio

Tampa,FL

Summary

Positive and dependable candidate successful at managing multiple priorities with a team mindset.

Overview

5
5
years of professional experience
1
1
Certification

Work History

AR/AP Specialist

Cell Staff LLC
01.2023 - Current
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Audited billing accounts using excel functions like Vlookups and Pivot Tables.
  • Maintained accurate and complete records to document transactions and support decision-making.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy.
  • Developed and implemented procedures and processes for accounts receivable and accounts payable departments
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting including sending out aging

Leasing Manager

ZRS Management
04.2021 - 12.2022
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Created and submitted daily reports on leasing activities.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Collected, completed, and processed lease applications.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Marketed diverse properties to prospective tenants and consistently exceeded target closing rates.
  • Verified tenant income and other sensitive information during the application review process.
  • Collected and recorded all monthly payments and other fees while ensuring all payments were properly tracked and processed.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Guest Service Representative

Walt Disney Company
01.2019 - 04.2021
  • Promoted within six months to Guest Service Representative Call Center from Starbucks at Hollywood Studios on Walt Disney World Property.
  • Consistently achieved high level guest satisfaction through genuine “solve for yes” interactions.
  • Handled 50+ guest interactions per day, providing positive and personalized service to maintain guest satisfaction.
  • Monitored and tracked more than 100 large parties, special reservations, and private events.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Education

Bachelor of Science - Business- Organizational Management

Wilmington University
New Castle, DE
12.2021

Skills

  • Customer Relations
  • Business Controls
  • Assessment Software
  • Bookkeeping Operations
  • Office Procedures
  • Collections Procedures
  • Property Showing
  • Microsoft Office
  • Clerical Skills
  • Monthly Fee and Payment Collection
  • Operational Efficiency
  • Telephone Reception
  • Data Entry

Certification

Human Resources Certification- 2020- Wilmington University

Timeline

AR/AP Specialist

Cell Staff LLC
01.2023 - Current

Leasing Manager

ZRS Management
04.2021 - 12.2022

Guest Service Representative

Walt Disney Company
01.2019 - 04.2021

Bachelor of Science - Business- Organizational Management

Wilmington University

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Shannon Fazio