Shannon Fazio
Tampa,FL
Summary
Positive and dependable candidate successful at managing multiple priorities with a team mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AR/AP Specialist
Cell Staff LLC
01.2023 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Audited billing accounts using excel functions like Vlookups and Pivot Tables.
- Maintained accurate and complete records to document transactions and support decision-making.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy.
- Developed and implemented procedures and processes for accounts receivable and accounts payable departments
- Assisted with annual audit, confirming accurate reconciliation of all accounts.
- Strengthened financial operations by conducting bank reconciliations and financial reporting including sending out aging
Leasing Manager
ZRS Management
04.2021 - 12.2022
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Marketed diverse properties to prospective tenants and consistently exceeded target closing rates.
- Verified tenant income and other sensitive information during the application review process.
- Collected and recorded all monthly payments and other fees while ensuring all payments were properly tracked and processed.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Guest Service Representative
Walt Disney Company
01.2019 - 04.2021
- Promoted within six months to Guest Service Representative Call Center from Starbucks at Hollywood Studios on Walt Disney World Property.
- Consistently achieved high level guest satisfaction through genuine “solve for yes” interactions.
- Handled 50+ guest interactions per day, providing positive and personalized service to maintain guest satisfaction.
- Monitored and tracked more than 100 large parties, special reservations, and private events.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Bachelor of Science - Business- Organizational Management
Wilmington University
New Castle, DE12.2021
Skills
- Customer Relations
- Business Controls
- Assessment Software
- Bookkeeping Operations
- Office Procedures
- Collections Procedures
- Property Showing
- Microsoft Office
- Clerical Skills
- Monthly Fee and Payment Collection
- Operational Efficiency
- Telephone Reception
- Data Entry
Certification
Human Resources Certification- 2020- Wilmington University
Timeline
AR/AP Specialist
Cell Staff LLC
01.2023 - Current
Leasing Manager
ZRS Management
04.2021 - 12.2022
Guest Service Representative
Walt Disney Company
01.2019 - 04.2021
Bachelor of Science - Business- Organizational Management
Wilmington University
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