Shannon Fletcher

I am confident that you will find me to be a qualified applicant for your position Home Host Provider. I hope to speak with you regarding my skills very soon and welcome you to contact me by phone (515) 419-0435 or email snfletcher40@gmail.com to arrange an interview. Thank you in advance for your time and consideration.

• In-Home counselor/FSRP, Children Families of Iowa, Des Moines, IA, 01/01/16, 07/01/19, Provided direct services to children and families, Provided skill development, necessary counseling, and interactions for families, Case specific intake paperwork assessment and reports
• Consumer Directed Attendant Care Provider, Self Employed, Des Moines, IA, 07/01/12, Current, Aide clients with daily activities, Responsible for domestic duties, Assist with transportation
• Residential Technical Support Representative, Mediacom Communication Corporation, Des Moines, IA, 07/01/02, 06/01/08, Provided excellent customer service, Provided technical support for businesses experiencing connectivity and network issues

• Behavior Health Intervention Services and Tracker, Intern, New Sight, Des Moines, IA, 05/01/13, 07/01/13, Assisted children and parents with improving problem solving skills, Worked with families to address family conflict and children’s behavioral concerns, Attended court hearings as necessary
• Children Mental Health Waiver, Intern, A New Beginning, Des Moines, IA, 05/01/09, 07/01/09, Worked closely with clients and families on conflict resolution and problem solving skills, Provided instruction for clients to improve interpersonal, social, and communication skills, Ensured that clients had the ability to recognize triggers and manage responses to various situations, Ensured the completion of progress notes in a timely fashion