SHANNON FOSHE
ST. LOUIS,MO
Summary
Motivated Patient Account Representative offering 4 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Hospital Sisters Health Systems
Springfield, IL
08.2019 - Current
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained patient records, including updating payment and medical insurance information.
- Utilized computer software to process medical bills.
- Checked each insurance payment for accuracy and compliance with contract discount.
- Processing patient payments and refunds.
- Resolved any issues relating to patient account.
- Posted charges, payments, refudnds and adjustments.
Patient Access Representative
Cardinal Glennon Children's Hospital
St. Louis, MO
05.2018 - 07.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Communicated with patients and physicians.
- Processed information for patient admittance, dismissal and insurance billing.
- Greeted patients and their caregivers and recorded pertinent information into a computer database
- Relayed information between patients and other staff members, and provided updates as needed
- Prioritized the order of care so that the most critical patients are seen first
- Kept electronic medical records, and updated these records as needed
- Referred individuals to outside agencies when unable to meet their needs
Shift Leader & Crew Member
Oberweis Dairy
St. Louis, MO
03.2011 - 05.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained employee accountability.
- Created empowering work environment.
- Provided training to new hires and provided appropriate feedback.
- Delegated tasks to evening crew of 6-9 people.
- Completed nightly sales spreadsheet.
- Balanced credit cards/cash and made bank deposits.
- Investigated and corrected equipment/technological errors.
- Assumed managerial responsibilities when manager was not present.
- Communicated with supervisors and team members via phone and E-mail.
- Addressed complaints and made sound decisions.
- Stayed current on store/product knowledge and shared it appropriately.
- Adhered to health, sanitation, safety codes and maintained high food quality standards.
- Checked in and put away store orders, and stocked paper and food products in store.
- Prepared customer orders to the standards of the company.
Education
Bachelor of Arts - Communications
University of Missouri - St Louis
St Louis, MO12.2017
Associate of Arts - General Transfer Studies
St. Louis Community College
St. Louis07.2014
Skills
- Negotiation and Resolution
- Reviewing Patient Information
- Electronic and Paper Filing
- Patient Account Reviews
- Patient Contact
- Account Monitoring
Timeline
Patient Account Representative
Hospital Sisters Health Systems
08.2019 - Current
Patient Access Representative
Cardinal Glennon Children's Hospital
05.2018 - 07.2019
Shift Leader & Crew Member
Oberweis Dairy
03.2011 - 05.2018
Bachelor of Arts - Communications
University of Missouri - St Louis
Associate of Arts - General Transfer Studies
St. Louis Community College
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