Shannon French
Jackson
Summary
Detention Officer with established background in adult and youth detention environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, prisoner transport and emergency response. Experienced with legal processes and requirements associated with felon/Minimal incarceration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Detention Officer
Juvenile Detention Center
04.2024 - 09.2025
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted routine safety checks and inspections of detention areas.
- Assisted in the intake process, verifying identification and personal property.
- Documented incidents and maintained accurate logs for security reports.
- Responded promptly to emergencies, providing support to staff and inmates.
- Engaged in conflict resolution strategies to de-escalate tense situations.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Package Delivery Driver
FedEx
2023 - 2024
- Delivered packages efficiently, ensuring adherence to safety protocols and company policies.
- Navigated local routes using GPS technology for timely deliveries.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Maintained accurate records of deliveries, inventory, and vehicle maintenance logs.
- Conducted pre-trip inspections on delivery vehicles to ensure operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
City Carrier Assistant
United States Post Office
2022 - 2023
- Delivered mail accurately and efficiently to designated routes while maintaining adherence to safety protocols.
- Assisted in sorting and organizing incoming mail, ensuring timely dispatch of packages and letters.
- Adapted quickly to changing delivery routes and schedules, demonstrating flexibility in high-pressure environments.
- Maintained accurate records of deliveries, enhancing accountability and operational efficiency within the team.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Correctional Officer
Ross Correctional Institution
08.2020 - 02.2021
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular security checks to prevent disturbances and maintain order within the institution.
- Responded promptly to emergencies, utilizing de-escalation techniques to manage critical situations effectively.
- Collaborated with team members to develop and implement effective security protocols and procedures.
- Enforced rules consistently, promoting a safe environment for staff and inmates alike.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
Education
GED -
Shawnee State University
Portsmouth, OH01-2014
Skills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Key control
- Security procedures
- Restraint techniques
- Body and cell searches
- Inmate supervision
- Headcounts
- Inmate monitoring
- Report preparation
- Inmate observation
- Inmate escorting
- Defensive techniques
Certification
Fraud reporting and Training
Legal and Liability Risk Management
Deescalation Tactics
Verbal DeEscalation for the Jail/Corrections
Timeline
Detention Officer
Juvenile Detention Center
04.2024 - 09.2025
Correctional Officer
Ross Correctional Institution
08.2020 - 02.2021
Package Delivery Driver
FedEx
2023 - 2024
City Carrier Assistant
United States Post Office
2022 - 2023
GED -
Shawnee State University
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