Shannon Friedman
Summary
Medical Assistant with experience at Cedar Creek Internal Medicine, adept in HIPAA compliance and patient scheduling. Proven ability to enhance patient care through effective communication and collaboration with providers.
Reliable Medical Support professional with 25+ years of experience in patient care. Assisted and supported by gathering patient information, lab and imaging results, and obtain documentation from outside sources. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Cedar Creek Internal Medicine
03.2021 - 09.2025
- Supported healthcare providers by preparing examination rooms and ensuring necessary medical supplies were available.
- Communicated effectively with patients regarding their appointments, documented patients chart reason for call and forwarded request to provider.
- Contributed to infection control protocols by adhering to sanitization practices and equipment maintenance guidelines.
- Coordinated scheduling/appointments/surgeries with front desk to optimize clinic operations and reduce wait times.
- Engaged in ongoing training to enhance clinical skills and knowledge of medical procedures and terminology.
- Collaborated with team members to ensure efficient patient flow and high-quality care delivery within the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Processed PA's (Prior authorizations) with various insurance companies.
- Performed vitals at rooming, administered injections, performed POCT (Point of care testing) as directed by Physician and documented results in patients chart.
- Duties included chart prepping; requested and obtained outside medical records and lab results from previous providers/facilities.
Medical Assistant
US Oncology/Compass Oncology
10.2018 - 11.2020
- Maintained accurate patient records, including hospital discharge, imaging and lab reports from various facilities.
- Performed vitals, injections and various testing as directed by physician, and entered data into patients chat.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Responsible for completing paperwork on patients behalf for physician direction ie: FMLA, DMV, Hospice, Home Health & Durable medical equipment.
Medical Assistant
Providence Medical Group Tanasbourne
Hillsboro, OR
05.2013 - 09.2017
- Coordinated patient care plans ensuring adherence to treatment protocols and efficient resource allocation.
- Collaborated with multidisciplinary teams to enhance care delivery and improve patient outcomes.
- Mentored junior staff members, fostering a supportive learning environment that cultivated professional growth and development.
- Built strong relationships with patients and families for optimized care satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Communicated with patients, ensuring that medical information was kept private.
Education
No Degree - Medical Asststant ( Registered Certification)
American Medical Technologies
Beaverton, OR06-2018
High School Diploma -
Tigard High School
Tigard, OR06-1981
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Cedar Creek Internal Medicine
03.2021 - 09.2025
Medical Assistant
US Oncology/Compass Oncology
10.2018 - 11.2020
Medical Assistant
Providence Medical Group Tanasbourne
05.2013 - 09.2017
No Degree - Medical Asststant ( Registered Certification)
American Medical Technologies
High School Diploma -
Tigard High School