Shannon Fuller
Wendys Restaurant
Jackson,TN
1
Certification
21
years of professional experience
Dynamic General Manager with proven expertise in operations management and team leadership. Focused on fostering an engaging work environment that enhances customer satisfaction and drives team development. Committed to maximizing operational efficiency and profitability through strategic initiatives and effective coaching.
Work History
General Manager
12 Years 5 Months- Managed financial performance, ensuring budget adherence and profitability targets were consistently met.
- Streamlined operations to enhance customer service and increase overall efficiency.
- Led staff training initiatives to improve food safety and service standards.
- Enhanced team performance through effective coaching, resulting in improved employee satisfaction scores.
- Developed strategic marketing campaigns that boosted local brand visibility and customer engagement.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
General Manager
3 Years 2 Months- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Encouraged collaboration and high levels of team morale to enhance overall performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed sales data to identify trends, driving menu innovation and seasonal promotions.
General Manager
5 Years 10 Months- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability.
- Maximized efficiency by coaching and mentoring personnel on management principles and operational procedures.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives.
Education
High School Diploma
Skills
Operations management
Training and coaching
Problem resolution
Customer service excellence
Inventory control
Team leadership
Financial management
Employee engagement
Collaborative teamwork
Performance management
Certification
Serve Safe certified
Timeline
General Manager
Wendys Restaurant
2014.05 - CurrentRead More
General Manager
Hadley's Reraurant
2012.01 - 2015.03Read More
General Manager
Back Yard Burgers
2006.03 - 2012.01Read More
Graham Heights Acadamy
High School Diploma
Read More