Shannon Futch
Carrizozo,NM
Summary
Accomplished Optician and Administrative Assistant with a proven track record at Pearle Vision, excelling in customer service and optical measurements. Demonstrated expertise in insurance verification and billing, coupled with strong computer proficiency, including MS Office. Enhanced patient satisfaction and showcasing a blend of technical and interpersonal skills. I am currently on the board for Nourishing Nation in Carrizozo, NM. It is a community center that holds the food pantry, community resource and help. Enter and community thrift store.
Overview
9
9
years of professional experience
Work History
Optician/Billing
Pearle Vision
Albuquerque, NM
03.2021 - 12.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Administrative Assistant and Billing
Dr Hauke
Arlington, TX
05.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Caregiver
Xerox
Roswell, NM
10.2014 - 04.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Transported individuals to events and activities, medical appointments.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
Medical Coding And Billing Specialist -
DeVry University
Naperville, IL12.2020
Diploma -
Carrizozo High School
Carrizozo, NM05.2002
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Insurance Billing
- Administrative Functions
- MS Office
- Computer Proficiency
Timeline
Optician/Billing
Pearle Vision
03.2021 - 12.2023
Administrative Assistant and Billing
Dr Hauke
05.2020 - 01.2021
Caregiver
Xerox
10.2014 - 04.2017
Medical Coding And Billing Specialist -
DeVry University
Diploma -
Carrizozo High School