Shannon Gage
Jonesboro,AR
Summary
Versatile professional with a proven track record in enhancing customer relations and small business operations, notably at Lower Deck Fabric & Design. Excelled in project management and negotiation, driving profitability and fostering strong relationships. Expert in balancing client needs with practical constraints, achieving outstanding project outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner
Lower Deck Fabric & Design
06.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Sales Representative
TEC Electric
01.2018 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Determined best lighting design and techniques according to location and situation using computer aided lighting design software.
Assistant Manager
Ridout Lumber Company
03.2006 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
Kitchen and Bath Designer
Barton's Design Center
07.1998 - 08.2000
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
Marketing Coordinator
The Cahoon Firm, P.A.
11.1997 - 07.1998
- Developed visually engaging marketing materials to support product launches and promotions.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Analyzed campaign performance data to refine marketing strategies, leading to better targeting and engagement.
Lighting Designer
TEC Electric
02.1992 - 11.1997
- Determined best lighting design and techniques according to location and situation.
- Performed maintenance, repairs and software upgrades on sophisticated computerized lighting systems.
- Used AGI Lighting Design and AutoCAD to create scale plots for outdoor lighting projects including parking lots, ball fields and arenas.
Education
Certificate of Completion - Lighting Design
University of Electrical Engineers
University Of MarylandHigh School Diploma -
Area Vo-Tech
Jonesboro, AR05-1987
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Project estimating
- Business Administration
- Negotiation
Accomplishments
- Current Worship Leader of Brookland Baptist Church managing a team of fourteen in weekly worship services.
- Implemented the use of IEM for our praise team
- Incorporated MultiTracks designed to streamline rehearsals, customize our sound, and synchronize our services.
- Collaborated as part of the Design/Build team of Nettleton Baptist Church during the relocation to the former fairgrounds in 2017
Certification
- Certified Lighting Designer - American Lighting Association - June 1994
- Microsoft Office Certified, - Microsoft
Timeline
Owner
Lower Deck Fabric & Design
06.2020 - Current
Sales Representative
TEC Electric
01.2018 - 06.2020
Assistant Manager
Ridout Lumber Company
03.2006 - 06.2017
Kitchen and Bath Designer
Barton's Design Center
07.1998 - 08.2000
Marketing Coordinator
The Cahoon Firm, P.A.
11.1997 - 07.1998
Lighting Designer
TEC Electric
02.1992 - 11.1997
- Certified Lighting Designer - American Lighting Association - June 1994
- Microsoft Office Certified, - Microsoft
Certificate of Completion - Lighting Design
University of Electrical Engineers
High School Diploma -
Area Vo-Tech
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