Shannon Garcia
Las Vegas,NV
Summary
Results-driven professional with strong customer service and data entry skills. Proven ability to enhance resident satisfaction and streamline office operations.
Overview
11
11
years of professional experience
Work History
Office Assistant
Oso Bay Apartments
03.2022 - 11.2025
- Managed tenant inquiries and resolved issues efficiently to enhance resident satisfaction.
- Coordinated office communications, ensuring timely distribution of information among staff and residents.
- Maintained accurate records of lease agreements and tenant information using property management software.
- Supported monthly billing processes by verifying charges and assisting with payment collection tasks.
Customer Service Representative
CSC ServiceWorks
01.2021 - 03.2022
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Processed service requests efficiently, maintaining accurate records in CRM systems.
- Assisted in training new team members on customer service protocols and tools.
- Collaborated with cross-functional teams to enhance service delivery and resolve complex issues.
Commercial Janitorial Cleaner
Goodwill /City of San Marcos
08.2018 - 06.2020
- Conducted thorough cleaning and sanitization of city buildings, such as libary, courthouse, and activity center to ensure optimal hygiene standards.
- Implemented inventory management for cleaning supplies, reducing costs and increasing availability.
- Developed checklists for routine cleaning tasks to maintain consistency across different areas.
- Enhanced facility cleanliness by performing thorough nightly cleaning tasks, including sweeping, mopping, and vacuuming.
- Collaborated with fellow janitorial staff members to ensure comprehensive coverage of all required cleaning tasks each night.
Retail Support Associate
Daymon Worldwide, CPG
02.2015 - 01.2017
- Coordinated inventory management processes, ensuring timely restocking of product
- Streamlined customer service procedures, improving response time and satisfaction rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Implemented best practices for merchandising, resulting in improved store presentation.
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Excel spreadsheets
- Clerical support
Timeline
Office Assistant
Oso Bay Apartments
03.2022 - 11.2025
Customer Service Representative
CSC ServiceWorks
01.2021 - 03.2022
Commercial Janitorial Cleaner
Goodwill /City of San Marcos
08.2018 - 06.2020
Retail Support Associate
Daymon Worldwide, CPG
02.2015 - 01.2017