Shannon Garcia
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
11
11
years of professional experience
Work History
Office Assistant
Oso Bay Apartments
Corpus Christi, Texas
03.2022 - 11.2025
- Managed resident inquiries and resolved issues in a timely manner.
- Maintained accurate records of tenant information and lease agreements.
- Assisted in the preparation of monthly reports for property management.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Provided customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
CSC ServiceWorks
Corpus Christi, Texas
02.2020 - 03.2022
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions using CRM software.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Open and close store location
Commercial Janitorial Cleaner
Goodwill/City of San Marcos
San Marcos, Texas
08.2018 - 01.2020
- Maintained cleanliness of public facilities in collaboration with local government services.
- Trained new staff on proper cleaning techniques and safety protocols.
- Assisted in inventory management of cleaning supplies and equipment maintenance.
- Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
- Performed nightly cleaning at library, courthouse, activity center, and other city buildings
Sales Support Assistant
Daymon Worldwide, CPG
San Antonio, Texas
02.2015 - 01.2017
- Communicated and coordinated planogram execution with store management.
- Built effective partner store relationships to improve customer satisfaction.
- Organized product displays to enhance customer engagement and visibility.
- Conducted regular audits of merchandise for quality control and replenishment needs.
Skills
- CRM software
- Microsoft Excel and PowerPoint
- Customer inquiries
- Record keeping
- Problem solving
- Report preparation
- Customer relationship management
- Customer service
Timeline
Office Assistant
Oso Bay Apartments
03.2022 - 11.2025
Customer Service Representative
CSC ServiceWorks
02.2020 - 03.2022
Commercial Janitorial Cleaner
Goodwill/City of San Marcos
08.2018 - 01.2020
Sales Support Assistant
Daymon Worldwide, CPG
02.2015 - 01.2017