Shannon Gasperetti
Aumsville,OR
Summary
Results-driven professional with over eight years in restaurant operations, focusing on customer satisfaction and efficient service delivery. Expertise in training staff, managing inventory, and developing seasonal drink menus, contributing to increased sales and a positive dining atmosphere.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Server/Bartender Supervisor
Geppettos
Salem, Oregon
02.2018 - Current
- Managed daily bar operations, ensuring optimal inventory levels and efficient service.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Developed seasonal drink menus tailored to customer preferences, enhancing overall guest experience.
- Promoted desserts, appetizers, and specialty drinks, resulting in increased sales.
- Oversaw table assignments to guarantee prompt service delivery.
- Worked alongside kitchen staff to synchronize food and drink orders.
- Provided outstanding customer service, significantly improving dining experiences.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended menu items based on customer preferences and dietary needs.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Handled reservations to optimize seating arrangements and to-go orders to streamline process for both customer and restaurant.
- Processed transactions accurately using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Exhibited enthusiasm for restaurant menu and offerings and knowledge about restaurant's menu and products.
- Developed cost control methods to reduce waste and maximize profits.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
server/bartender
Flightdeck Restaurant & Lounge
Salem, Oregon
03.2012 - 08.2021
- Resolved customer inquiries and issues to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely service.
- Demonstrated enthusiasm for restaurant's menu and offerings during customer interactions. Knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained cleanliness and organization of the bar area during service shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Coordinated multiple tasks simultaneously to maintain service efficiency in fast-paced environment. within fast-paced environment.
- Trained new servers on restaurant procedures to ensure smooth operations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in inventory management and restocking of bar supplies regularly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Followed health safety guidelines when preparing and serving food products.
- Set up serving stations for special events such as banquets or catered functions.
Skills
- Menu development
- Alcohol service certification
- Point-of-sale operation
- Inventory management
- Cost control
- Restaurant operations
- Customer order processing
Certification
- Oregon Liquor Permit
- Food Handling Permit
Timeline
Server/Bartender Supervisor
Geppettos
02.2018 - Current
server/bartender
Flightdeck Restaurant & Lounge
03.2012 - 08.2021