Shannon Geil
Walworth,NY
Summary
I have amazing customer service experience in all kinds of environments. I have a passion for working with people and helping them. I have had management and supervisor roles in front and back of the house as well as in nursing homes and retail.
Overview
20
20
years of professional experience
Work History
BARTENDER/SERVER
SIMPLY CREPES
Webster, NY
10.2022 - Current
- Provided time management, task prioritization, friendliness and teamwork.
- Provided quality beverages consistent for all customers by adhering to all recipe and presentation standards.
HEAD SERVER, BANQUET CAPTAIN, GRILL COOK
SHADOW LAKE
Penfield, NY
03.2006 - 05.2022
- Communicate clearly with group contacts and all departments involved to make each event a huge success.
- Supervising a staff of 15 when banquet captain.
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service.
- Cut floor and checked side work.
- Prepped grill station and cameup with weekly specials.
DINING SUPERVISOR
JEWISH HOME OF ROCHESTER
Rochester, NY
11.2018 - 03.2020
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food and beverage knowledge, sales, as well as health and safety standards.
- Improved exiting customer service surveys on the transitional care floors from 60% average to 90% average.
- Helped staff with cleaning to the standards of NYS Department of Health.
- Oversaw the main kitchen, six unit kitchens, and Deli.
- Nominated for The Arthur & Louise Wasserman Employee recognition Award during the first year of employment.
SERVER
PHILLIPS EUROPEAN
Rochester, NY
08.2012 - 10.2018
- Use of POS system and handling large sums of cash.
- Provided excellent customer service, which lead to a large repeat customer base.
- Train new staff on company procedure and use of POS system.
- Led staff with the highest sales due to my hard work ethic, up selling, and in-depth knowledge of food and beverage.
- Filled in as bartender as needed.
SERVER
ONTARIO GOLF CLUB
08.2004 - 07.2006
- Skillfully addressed and anticipated member's needs
- Maintained knowledge of menu and daily specials.
Education
COLLEGE OF CHARLESTON - History Teacher Education
College of Charleston
Charleston, SCWAYNE FINGER LAKES PRACTICAL NURSING - LPN
WAYNE FINGERLAKES BOCES
Newark, NY06.2014
GANANDA CENTRAL - Regents
GANANDA CENTRAL
Macedon, NY01.1996
Skills
- Cultivator of repeat business
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
Activities
Music, food, hiking, kayaking, and travel
Timeline
BARTENDER/SERVER
SIMPLY CREPES
10.2022 - Current
DINING SUPERVISOR
JEWISH HOME OF ROCHESTER
11.2018 - 03.2020
SERVER
PHILLIPS EUROPEAN
08.2012 - 10.2018
HEAD SERVER, BANQUET CAPTAIN, GRILL COOK
SHADOW LAKE
03.2006 - 05.2022
SERVER
ONTARIO GOLF CLUB
08.2004 - 07.2006
COLLEGE OF CHARLESTON - History Teacher Education
College of Charleston
WAYNE FINGER LAKES PRACTICAL NURSING - LPN
WAYNE FINGERLAKES BOCES
GANANDA CENTRAL - Regents
GANANDA CENTRAL