Shannon George
Pembroke,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Contact Center
12.2020 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Dental Benefit Representative
Benefit National
11.2016 - 02.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Preschool Teacher
ABC Daycare And Learning Center
08.2010 - 06.2015
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Certificate - Accounting
Stratford Career Institute
Saint Albans11.2023
Certificate - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ06.2022
Bachelor of Science - Early Childhood Education
Ashworth College
Norcross, GA11.2018
Skills
- Banking Knowledge
- Excellent Communication
- Multitasking
- Active Listening
- Time Management
- Customer Service
- Attention to Detail
- Credit Union Knowledge
- Medical Coding
Timeline
Member Service Representative
Contact Center
12.2020 - 01.2023
Dental Benefit Representative
Benefit National
11.2016 - 02.2019
Preschool Teacher
ABC Daycare And Learning Center
08.2010 - 06.2015
Certificate - Accounting
Stratford Career Institute
Certificate - Medical Billing And Coding
Penn Foster College
Bachelor of Science - Early Childhood Education
Ashworth College
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