Shannon George
Pembroke,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Seeking a medical coding position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Williamson Family Medicine
Dublin, GA
05.2024 - 11.2025
- Managed patient scheduling using electronic health record systems.
- Coordinated patient check-in and check-out processes to enhance efficiency.
- Assisted with insurance verification and claims processing for accuracy.
- Handled incoming calls, addressing inquiries while maintaining professionalism.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Member Service Specialist
Morris Credit Union
Glennville, GA
01.2022 - 03.2024
- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Facilitated onboarding processes for new members, ensuring seamless integration into the credit union system.
- Managed account maintenance tasks, including updates and adjustments to member information.
- Collaborated with team members to streamline service processes and reduce wait times for members.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained cash drawer integrity, balancing funds at the end of each shift.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
PreK Teacher
Head Start Program
Reidsville, GA
01.2018 - 10.2021
- Developed engaging lesson plans to enhance early childhood learning experiences.
- Fostered nurturing classroom environment that promoted social and emotional development.
- Implemented individualized education strategies to support diverse learning needs.
- Collaborated with families to ensure positive student outcomes and community involvement.
- Assessed student progress regularly, adjusting activities to meet developmental milestones.
Education
CCS - Certified Coding Specialist
CodeMasters.com
11-2026
No Degree - Medical Coding
Absolute Medical Coding Institute
Raleigh, NC10-2024
Skills
- Front desk operations
- Telephone etiquette
- Medical terminology
- Office administration
- Microsoft office
- HIPAA compliance
- Critical thinking
- ICD-10 proficiency
- CPT coding
- HCPCS level II coding
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Detail-oriented
- ICD-10 coding
- Microsoft Excel
Certification
- CPC - Certified Professional Coder
Timeline
Medical Receptionist
Williamson Family Medicine
05.2024 - 11.2025
Member Service Specialist
Morris Credit Union
01.2022 - 03.2024
PreK Teacher
Head Start Program
01.2018 - 10.2021
CCS - Certified Coding Specialist
CodeMasters.com
No Degree - Medical Coding
Absolute Medical Coding Institute