Shannon Gilmore
Midland,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
2
2
years of professional experience
Work History
Server
Saltgrass Steakhouse, Landry's
Midland, TX
08.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Dennys Restaurant
Brenham, TX
07.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hospitality Worker
Chapelton Vineyards
Chappell Hill, TX
04.2024 - 07.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- cleaning villas onsite to ensure customer overnight stay satisfaction
- villa maintenance
- groundskeeping
- making reservations by phone
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Sales Associate
Americas Country Feed Store and Pet Resort
College Station, TX
01.2024 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Made grooming appointments by phone
- pet boarding by phone
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Host
Applebee's Grill + Bar
Brenham, TX
01.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Server rotation
- Seating charts
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Sales Associate
Dollar General
Polk County FL
01.2024 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Host
Harborside Seafood
Winter Haven, FL
07.2023 - 12.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in processes, reducing wait times for guests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Setting up oyster bar display
Education
High School Diploma -
Brenham Highschool
Brenham, TX05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleaning procedures
- groundskeeping knowledge
- Painting expertise
- Pest Control
- Flexible and Adaptable
- Attention to Detail
- Time Management
- Cleaning and sanitizing
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Telephone Etiquette
- Script Memorization
- Positive Attitude
- Flexible Schedule
- Client Relationship Management
- Setting appointments
- Sales Support
- Scheduling appointments
- Empathy and patience
- Excellent people skills
- Safe Food Handling
- Housekeeping
- Event preparation
- Wine Pairing Expertise
- Menu Planning Expertise
- Customer Service
- Critical Thinking
- Payment Processing
- Call Center Operations
health science
i like to study the well being of othe rpeople and how to improve emotional,mental or even physical health which i also want to study to be a nurse in the medical field
Additional Information
i am currently trying to get by and if your willing to give me a chance i can be a great asset to your team. i am a great team player and i am always willing to help those around me which only motivates me even further. especially if i show that i am improving in my skills,
Timeline
Server
Saltgrass Steakhouse, Landry's
08.2024 - 09.2024
Server
Dennys Restaurant
07.2024 - 07.2024
Hospitality Worker
Chapelton Vineyards
04.2024 - 07.2024
Sales Associate
Americas Country Feed Store and Pet Resort
01.2024 - 02.2024
Sales Associate
Dollar General
01.2024 - 01.2024
Host
Harborside Seafood
07.2023 - 12.2023
Host
Applebee's Grill + Bar
01.2023 - 02.2024
High School Diploma -
Brenham Highschool