Shannon Glendening
Kyle
Summary
Dynamic leader with proven expertise in staff training and development, and inventory control honed at Goodwill Central Texas. Excelled in enhancing customer satisfaction and streamlining store organization, leading to increased efficiency. Skilled in both team-building and product merchandising, demonstrating a strong ability to improve operational outcomes.
Overview
10
10
years of professional experience
Work History
Retail Supervisor
Goodwill Central Texas
02.2020 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Plumber Helper
Tony Hill
02.2019 - 02.2020
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
SANDWICH MAKER
SUBWAY
01.2015 - 03.2017
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Education
GED -
Adult Learning Center
Lockhart, TX05.1992
Skills
- Task Delegation
- Store Organization
- Inventory Control
- Staff Training and Development
- Product Merchandising
- Employee Training
Accomplishments
My accomplishments would be ,starting off as a softline material handler.To a retail supervisor.Within 4yrs.Thats a big deal for me.
Additional Information
IM A VERY HARD WORKER.
I GET ALONG WITH PEOPLE
I LIKE TO HERE POSTIVE THINGS
I LIKE TO GET THINGS DONE.
IF YOU NEED ME.YOU CAN COUNT ON ME BEING THERE.
Timeline
Retail Supervisor
Goodwill Central Texas
02.2020 - Current
Plumber Helper
Tony Hill
02.2019 - 02.2020
SANDWICH MAKER
SUBWAY
01.2015 - 03.2017
GED -
Adult Learning Center
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