To obtain a patient service representative position utilizing my customer service experience and office experience to provide quality patient services.
Overview
12
12
years of professional experience
Work History
Call Center Specialist / Intermountain Health
Voca Staffing Contract To Hire
11.2023 - Current
Answer calls and make appointments.
Obtain and verify patient information and document all calls in their Electronic Medical Record.
Prioritize phone calls and send messages or transfer calls to offices or other departments.
Triage calls to triage nurses based on urgency and use of trigger words.
Assist patients by answering questions and sending inquiries to offices.
Patient Service Representative
Vyas Orthodontics
06.2021 - 10.2023
Scheduling patients using Dolphin software.
Utilizing Google text to confirm appointments and message patients for follow up and procedures.
Verified insurance, collected payments, obtained referral letters and X rays from other offices
Responsible for running Dolphin reports to determine future patient appointments.
Patient Service Representative
Mountain Dental
10.2014 - 03.2020
Responsible for the intake of new and existing patients
Documented patient information, scheduled appointments, verified insurance benefits, and pre-authorization.
Also responsible for the intake of payments, billing follow up, and submitting claims to insurance companies.
Orthodontic Assistant and Front Office Assistant
ALPHA DENTAL
12.2011 - 09.2014
Assisted the orthodontist with placing braces, changing wires and other procedures as necessary assigned from the doctor.
Made and confirmed appointments in addition to presenting treatment plans to patients using Eagle software.
Collected payments from patients at time of service.
Verified insurance and submitted claims.
Education
Associate of Applied Science - Health Care Administration
PIMA MEDICAL INSITUTE
Tucson, AZ
07.2019
DENTAL ASSISTANT CERTIFICATE -
PIMA MEDICAL INSITUTE
Denver, CO
01.2011
Skills
Database Software
Strong multitask abilities
CEC field training
Effective Communication
Appointment Scheduling
Timeline
Call Center Specialist / Intermountain Health
Voca Staffing Contract To Hire
11.2023 - Current
Patient Service Representative
Vyas Orthodontics
06.2021 - 10.2023
Patient Service Representative
Mountain Dental
10.2014 - 03.2020
Orthodontic Assistant and Front Office Assistant
ALPHA DENTAL
12.2011 - 09.2014
Associate of Applied Science - Health Care Administration
PIMA MEDICAL INSITUTE
DENTAL ASSISTANT CERTIFICATE -
PIMA MEDICAL INSITUTE
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