Shannon Gonzales
Arvada,CO
Summary
To obtain a patient service representative position utilizing my customer service experience and office experience to provide quality patient services.
Overview
12
12
years of professional experience
Work History
Call Center Specialist / Intermountain Health
Voca Staffing Contract To Hire
11.2023 - Current
- Answer calls and make appointments.
- Obtain and verify patient information and document all calls in their Electronic Medical Record.
- Prioritize phone calls and send messages or transfer calls to offices or other departments.
- Triage calls to triage nurses based on urgency and use of trigger words.
- Assist patients by answering questions and sending inquiries to offices.
Patient Service Representative
Vyas Orthodontics
06.2021 - 10.2023
- Scheduling patients using Dolphin software.
- Utilizing Google text to confirm appointments and message patients for follow up and procedures.
- Verified insurance, collected payments, obtained referral letters and X rays from other offices
- Responsible for running Dolphin reports to determine future patient appointments.
Patient Service Representative
Mountain Dental
10.2014 - 03.2020
- Responsible for the intake of new and existing patients
- Documented patient information, scheduled appointments, verified insurance benefits, and pre-authorization.
- Also responsible for the intake of payments, billing follow up, and submitting claims to insurance companies.
Orthodontic Assistant and Front Office Assistant
ALPHA DENTAL
12.2011 - 09.2014
- Assisted the orthodontist with placing braces, changing wires and other procedures as necessary assigned from the doctor.
- Made and confirmed appointments in addition to presenting treatment plans to patients using Eagle software.
- Collected payments from patients at time of service.
- Verified insurance and submitted claims.
Education
Associate of Applied Science - Health Care Administration
PIMA MEDICAL INSITUTE
Tucson, AZ07.2019
DENTAL ASSISTANT CERTIFICATE -
PIMA MEDICAL INSITUTE
Denver, CO01.2011
Skills
- Database Software
- Strong multitask abilities
- CEC field training
- Effective Communication
- Appointment Scheduling
Timeline
Call Center Specialist / Intermountain Health
Voca Staffing Contract To Hire
11.2023 - Current
Patient Service Representative
Vyas Orthodontics
06.2021 - 10.2023
Patient Service Representative
Mountain Dental
10.2014 - 03.2020
Orthodontic Assistant and Front Office Assistant
ALPHA DENTAL
12.2011 - 09.2014
Associate of Applied Science - Health Care Administration
PIMA MEDICAL INSITUTE
DENTAL ASSISTANT CERTIFICATE -
PIMA MEDICAL INSITUTE
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