Shannon Gray
Warrens
Summary
Dynamic professional with diverse experience across customer service and labor roles. Known for strong organizational skills and the ability to adapt to high-pressure environments, ensuring efficient operations and a positive atmosphere.
Overview
11
11
years of professional experience
Work History
Bartender
Hiawatha Golf Course
Tomah, WI
04.2026 - Current
- Prepared and served a variety of beverages, ensuring high quality and customer satisfaction.
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Handled cash transactions accurately and managed inventory levels effectively.
- Drove beverage cart for special events
- Adapted to changing customer demands and maintained composure in high-pressure situations.
- Engaged with patrons to create a welcoming atmosphere, fostering repeat business.
Wait Staff Member
JAC's Steakhouse
Tomah, WI
06.2024 - Current
- Provided exceptional customer service to enhance dining experience and foster guest loyalty.
- Coordinated meal orders with kitchen staff to ensure timely and accurate service delivery.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Managed cash register operations, ensuring accurate processing of payments and receipts.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Office Manager
Mariani Packing Co-Ranger Marsh Location
Pittsville, WI
09.2022 - Current
- Coordinated office operations, ensuring seamless communication among departments.
- Implemented filing systems, enhancing document retrieval efficiency and organization.
- Operate trucking scale, compose trucking manifests, and handled all paperwork pertaining to trucking, grower information, and cleaning station.
- Managed filling of large bins with cranberries
- Maintained cleanliness of equipment and pools
- General cleaning duties
Laborer
Badger Staffing, Farmland Management JMV Location
Mather, WI
05.2025 - 09.2025
- Operated heavy machinery for site preparation and maintenance tasks.
- Conducted routine inspections of equipment to maintain operational safety standards.
- Collaborated with team members to streamline workflow efficiency on-site.
- Seasonal job focusing on pulling trees, wiping weeds, and mowing
Direct Support Professional
Innovative Services Inc
Sparta, WI
04.2023 - 06.2025
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored activities and behavioral interventions.
- Developed and implemented individual support plans, ensuring alignment with client needs and preferences.
- Trained new staff on best practices for client interaction and care protocols, fostering a supportive environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical appointments to provide support.
Laborer
SWS Ventures-Tenacious Badger Hops
Mather, WI
04.2019 - 04.2025
- Trained new employees on equipment operation and site procedures effectively.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Monitored inventory levels, facilitating timely reordering of essential supplies.
- Operated heavy machinery for loading and unloading materials efficiently.
- Assisted and engaged with workers operating machinery and equipment to facilitate production process.
- Provided a range of other tasks including tying strings, planting and propagating hops, weeding, and harvesting.
- Helped in warehouse during harvest when needed after working in the yard which includes loading and unloading trailers, running equipment, and drying and storage of hops.
Pesticide Applicator
SWS Ventures-Mosquito Xcape
Nekoosa, WI
04.2022 - 09.2022
- Administered pesticide applications in residential and commercial settings while ensuring compliance with safety regulations.
- Developed and implemented effective pest control plans tailored to specific client needs and environmental considerations.
- Maintained accurate records of pesticide usage, treatment schedules, and client communications for regulatory compliance.
- Seasonal
Insurance Agent
Modern Woodmen Of America
Wisconsin Rapids, WI
04.2015 - 06.2017
- Developed personalized insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps for clients.
- Educated clients on policy options and benefits, ensuring informed decision-making.
- Streamlined claims processing by implementing efficient workflows and communication strategies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Cosmetology -
Scientific College of Beauty And Barbering
La Crosse, WIHigh School Diploma -
Tomah High School
Tomah, WI05-2000
Pesticide Applicator - Pesticide Application
Pearson Vue
Bloomington, MN2022
Insurance Agent - Life And Health Insurance
Kaplan University
Davenport, IA2015
Skills
- Strong multitasking
- Customer service
- Team player or Works well independently
- Clear and effective communication
- Time management
- Organizational skills
- Data entry
- Customer relations
- Salesmanship
- Idea brainstorming
- Effective writing
- Published Author
Timeline
Bartender
Hiawatha Golf Course
04.2026 - Current
Laborer
Badger Staffing, Farmland Management JMV Location
05.2025 - 09.2025
Wait Staff Member
JAC's Steakhouse
06.2024 - Current
Direct Support Professional
Innovative Services Inc
04.2023 - 06.2025
Office Manager
Mariani Packing Co-Ranger Marsh Location
09.2022 - Current
Pesticide Applicator
SWS Ventures-Mosquito Xcape
04.2022 - 09.2022
Laborer
SWS Ventures-Tenacious Badger Hops
04.2019 - 04.2025
Insurance Agent
Modern Woodmen Of America
04.2015 - 06.2017
Cosmetology -
Scientific College of Beauty And Barbering
High School Diploma -
Tomah High School
Pesticide Applicator - Pesticide Application
Pearson Vue
Insurance Agent - Life And Health Insurance
Kaplan University