Shannon Green
Virginia Beach,VA
Summary
Self-motivated and caring professional with a passion for spreading kindness and support. Experienced in leading teams in customer service and diversity training, and collaboration. Skilled at interpersonal communications and an effective leader.
Overview
10
10
years of professional experience
Work History
Owner
Puppy Protective Services
01.2019 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed/coordinated animal boarding, adoption, and transit for over 20 animals.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service Representative
Care-a-lot Pet Supply
06.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted at least 50 customers per day in navigating company website and placing online orders, improving overall user experience.
Human Resources Manager
Vets2Industry
01.2019 - 03.2020
- Created and implemented employee handbook and all general policies for new non-profit organization.
- Successfully created new NGO as part of team that assisted 7,500 veterans during first year.
- Conducted interviews and created resumes for transitioning service members, and providing resources for transition process.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Air Traffic Controller/Sailor
U.S. Navy Active Duty
07.2014 - 11.2018
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Optimized airport capacity and minimized congestion through strategic runway utilization planning.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
Education
Bachelor of Science - Marine Biology
Old Dominion University
Norfolk, VA05.2026
No Degree - Human Resources Management- Certificate
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2019
Skills
- Customer Relations
- Human Resources
- Team Collaboration and Leadership
- Unconscious Bias Awareness
- Interpersonal Skills
- Active Listening
Timeline
Customer Service Representative
Care-a-lot Pet Supply
06.2021 - 11.2021
Owner
Puppy Protective Services
01.2019 - Current
Human Resources Manager
Vets2Industry
01.2019 - 03.2020
Air Traffic Controller/Sailor
U.S. Navy Active Duty
07.2014 - 11.2018
Bachelor of Science - Marine Biology
Old Dominion University
No Degree - Human Resources Management- Certificate
Rutgers, The State University of New Jersey
Similar Profiles
Daljit KaurDaljit Kaur
Security Officer at National Protective Services - Security Services MelbourneSecurity Officer at National Protective Services - Security Services Melbourne
Javeria SheikhJaveria Sheikh
Receptionist at National Protective Services - Security Services MelbourneReceptionist at National Protective Services - Security Services Melbourne
Japesh PanghalJapesh Panghal
SECURITY GUARD at National Protective Services - Security Services MelbourneSECURITY GUARD at National Protective Services - Security Services Melbourne
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.
Christia McClellan-DunbarChristia McClellan-Dunbar
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)