Shannon Griffin
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great at multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AbleTo Behavioral Health
New York
03.2020 - Current
- Responsible for scheduling Therapy sessions and appointments
- Reviewed inbound caller customer statements
- Processed payments of co-payments and cost shares
- Assist with accounts for multiple health care plans
- Responsible for verifying active healthcare benefits
- Responsible for managing healthcare providers state licensing.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Processed enrollments, changes, terminations, and other transactions related to health benefits.
- Researched and resolved complex customer issues in a timely manner.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
Customer Service Sales Representative/Accounts Receivable
Bosch Automotive Service
Cypress Creek
08.2018 - 08.2020
- Drive results & growth making inbound & outbound calls scheduling & confirming appointments and lead game changing huddles for products & services
- Reviewed inbound caller customer statements
- Processed payments of customer invoices.
Alorica Administration Agent
Alorica
Fort Lauderdale
01.2015 - 08.2017
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Participated in ongoing training programs related to job duties or responsibilities.
Customer Service Dispatch Trainee/Accounts Receivable
Toyota/Lexus
Sawgrass, Florida
01.2013 - 01.2017
- Training large number of employees on Dispatch for roadside assistance
- Scheduled and confirmed customer’s monthly payments
- Responsible for reporting bill payments to credit bureaus
- Resolve closed out billing work orders
- Create fraud alert and escalation tickets, workflow of data entry.
Education
Criminal Justice -
Keiser University
Fort Lauderdale, FL08.2011
Accredited Program for Construction Safety (OSHA) -
Florida Atlantic University
Fort Lauderdale, FL05.2009
Skills
- Customer service
- Claim management
- Administrative skills
- Accounts payable/receivable management
- Reviewing customer statements
- Processing payments
- Healthcare benefits verification
- Healthcare provider licensing management
- Dispatch training
- Clear communication skills
- Compassionate team player
Referencesavailable
True
Timeline
Customer Service Representative
AbleTo Behavioral Health
03.2020 - Current
Customer Service Sales Representative/Accounts Receivable
Bosch Automotive Service
08.2018 - 08.2020
Alorica Administration Agent
Alorica
01.2015 - 08.2017
Customer Service Dispatch Trainee/Accounts Receivable
Toyota/Lexus
01.2013 - 01.2017
Criminal Justice -
Keiser University
Accredited Program for Construction Safety (OSHA) -
Florida Atlantic University