Shannon Grundler
Warrensburg,NY
Summary
Results-oriented Management and Accounting Professional skilled in operations and sales management. Expertise in managing accounts payable and receivable, payroll, and financial reconciliation. Demonstrated success in enhancing customer service operations and leading teams to achieve high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Office Manager
Drive Garvey Collision llc
04.2026 - Current
- Managed day-to-day office operations, including phone support, customer transactions, and daily/monthly bank reconciliations.
- Oversaw accounts payable and receivable processes to ensure timely and accurate financial transactions.
- Supported financial operations and reporting, contributing to accurate financial statements and compliance.
- Perform credit card reconciliations and financial account management.
- Assist in maintaining efficient accounting and administrative procedures.
Controller
Absolute Fire Protection LLC
Selkirk, NY
01.2026 - 04.2026
- Managed certified payroll processes, ensuring compliance with reporting requirements to mitigate risks.
- Support financial operations and reporting activities.
- Perform credit card reconciliations and financial account management.
- Supported financial operations and reporting activities, enhancing accuracy and timeliness of financial information.
- Assisted in maintaining efficient accounting and administrative procedures, contributing to streamlined operations.
Collision Center Manager
Keeler Collision LLC
Latham, NY
03.2025 - 01.2026
- Led daily collision center operations, enhancing customer service and streamlining processes.
- Led the Collision Advisor team utilizing CCC and Nex systems.
- Communicated with insurance companies regarding claims and repairs.
- Managed customer check-in/check-out processes and maintained customer satisfaction.
- Managed customer check-in/check-out processes, ensuring high levels of customer satisfaction.
- Handled Tesla-certified warranty jobs, invoicing, and payment collection.
- Processed payments and collected outstanding accounts receivable balances.
- Monitored daily and monthly sales goals, analyzing performance metrics to drive improvements.
Sales / Store Manager
Absolute Auto Credit
Fort Edward, NY
01.2017 - 03.2025
- Directed profitable vehicle sales and lease operations.
- Managed sales staff scheduling and workload distribution.
- Scheduled and distributed workload for sales staff to optimize team performance.
- Collaborated with senior leadership to develop business growth strategies and align team objectives.
- Collaborated with senior leadership on business growth strategies.
- Managed company cash flow and financial operations.
- Led sales and administrative functions, fostering a cohesive team environment.
Salesperson / Title & DMV Clerk / Account Manager / Receptionist
Absolute Auto Credit
Fort Edward, NY
08.2012 - 12.2017
- Generated new business by nurturing existing customer relationships to drive retention.
- Generated new business while maintaining existing customer relationships.
- Managed collections and account maintenance through effective communication to ensure timely payments.
- Organized and managed lender documentation for loan processing and banking transactions.
- Supported team development by facilitating training for new hires. and onboarding.
- Contributed to policy development and process improvements.
- Collaborated across departments to enhance customer service and drive business performance.
Store Manager
Absolute Auto Credit
Fort Edward, NY
08.2012 - 01.2017
- Managed sales and accounting departments to ensure alignment with business objectives.
- Oversaw lead generation and customer relationship management to enhance client engagement.
- Processed payroll and performed daily and monthly reconciliations.
- Audited and approved final sale documentation.
- Oversaw lead generation and customer relationship management.
- Supported operational efficiency and departmental success through process optimization.
Education
Fort Ann Central
Fort Ann, NYSkills
- Accounts payable/receivable
- Payroll Management
- Credit Card Reconciliation
- Account Reconciliation
- Financial Management
- QuickBooks
- Microsoft Office Suite
- Operational Strategy
- Process Improvement
- Claims Management
- Account collections
- Team leadership
- Customer Service Excellence
- Fast-paced multitasking
- Office Administration
Additional Information
Authorized to work in the United States for any employer., Strong communication and interpersonal skills., Professional, personable, and team-oriented., Proficient with Microsoft Office, QuickBooks, and various business software applications., Experienced in office administration and accounting procedures.
Timeline
Office Manager
Drive Garvey Collision llc
04.2026 - Current
Controller
Absolute Fire Protection LLC
01.2026 - 04.2026
Collision Center Manager
Keeler Collision LLC
03.2025 - 01.2026
Sales / Store Manager
Absolute Auto Credit
01.2017 - 03.2025
Salesperson / Title & DMV Clerk / Account Manager / Receptionist
Absolute Auto Credit
08.2012 - 12.2017
Store Manager
Absolute Auto Credit
08.2012 - 01.2017
Fort Ann Central