Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Hancock

Waxahachie,TX

Summary

Dedicated receptionist with strong organizational skills and telephone etiquette. Proven ability to streamline front desk operations and enhance patient satisfaction.

Overview

11
11
years of professional experience

Work History

Receptionist

Legacy Oaks of Midlothian
Midlothian, TX
08.2022 - Current
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Assisted in maintaining accurate resident files and documentation for compliance audits.
  • Coordinated communication between residents, family members, and healthcare staff to enhance service delivery.

Sales Associate

Walmart
Waxahachie, TX
09.2020 - 08.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of store promotions and inventory to ensure accurate sales support.
  • Operated cash register efficiently, processing transactions with a focus on accuracy and speed.
  • Collaborated with team members to optimize stock levels and merchandising displays.

Medical Receptionist

Dr. Ricardo Schack
Waxahachie, TX
10.2015 - 03.2021
  • Managed patient scheduling and appointment confirmations using electronic health records system.
  • Coordinated patient check-in and check-out processes to enhance operational efficiency.
  • Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations.
  • Handled patient inquiries and resolved issues promptly, improving overall patient satisfaction.

Education

High School Diploma -

Mesquite Highscool
Mesquite, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Languages

English
Native or Bilingual

Timeline

Receptionist

Legacy Oaks of Midlothian
08.2022 - Current

Sales Associate

Walmart
09.2020 - 08.2021

Medical Receptionist

Dr. Ricardo Schack
10.2015 - 03.2021

High School Diploma -

Mesquite Highscool