Shannon Harden
East Wenatchee,WA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Accomplished Phlebotomist with a proven track record at Confluence Health, enhancing patient experiences through compassionate communication and skilled sample collection. Demonstrated excellence in multitasking and maintaining critical supply levels, ensuring seamless laboratory operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Phlebotomist
Confluence Health
11.1997 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Handled insurance verification tasks using EPIC to validate patient insurance information.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
Education
No Degree - Basic Classes Math, English, Psychology
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Wenatchee High School
Wenatchee, WA01-1992
Skills
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Paperwork processing
- Communication
- Multitasking Abilities
- Teamwork and collaboration
Certification
- Licensed Phlebotomist - Washington Department of Health Services.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- CPR/AED Certification
Timeline
Phlebotomist
Confluence Health
11.1997 - Current
- Licensed Phlebotomist - Washington Department of Health Services.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- CPR/AED Certification
No Degree - Basic Classes Math, English, Psychology
Wenatchee Valley College
High School Diploma -
Wenatchee High School
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