Overview
Work History
Education
Skills
Timeline
Generic

Shannon Harpel

Santee,Ca.

Overview

33
33
years of professional experience

Work History

Escrow Officer

Oakwood Escrow
12.2015 - 05.2025
  • Directed the management and oversight of real estate transaction phases from start to finish.
  • Coordinates interactions between all parties.
  • Further explanation of tasks performed upon request.

Executive Sales Assistant

Fidelity National Title
04.2015 - 12.2015
  • Established processes to enhance team productivity.
  • Streamlined scheduling and communication processes for executive team.
  • Coordinated and scheduled business travel for Vice President/Sales Manager. .
  • Finalized monthly marketing campaigns for sales executive team.
  • Implemented efficient cloud-based file management for sales department.
  • Monitored sales initiatives and programs.

Receptionist, Open Order Desk, Support for the Sales Department, Customer Service, Title and Escrow Units

Stewart Title Company
01.2013 - 04.2015

Explanation of duties provided upon request.

CSS- Customer Service Specialist

Kaiser Permanente
01.2009 - 12.2012
  • Collected patient data and established medical charts.

Marketing Specialist

Ticor Title Company, San Diego
10.2007 - 07.2008


  • Maintained high performance by consistently delivering marketing lead packages and services promptly.
  • Offered telecommunication support to sales personnel outside regular hours.
  • Enhanced customer experience by facilitating access to goTitle, US RealNet, and Profilez.com.
  • Partnered with a team of 15+ sales representatives to explore potential marketing territories.

Marketing Specialist

Commonwealth/LandAmerica, San Diego
05.2005 - 07.2007
  • Answered inbound calls in support of customer needs.
  • Performed queries in multiple databases.
  • Provided customers with access to goTitle, US RealNet, Profilez.com.

Customer Service Representative, Marketing Specialist

Ticor Title Company, San Diego
05.2004 - 05.2005

Explanation of duties provided upon request.

Print Department, Escrow Switchboard, Main Switchboard, Messenger Desk, Customer Service Manager, Marketing Specialist, Title Assistant, Escrow Assistant, Escrow Officer (refinance only)

California Title Company, San Diego
03.1992 - 05.2004

Explanation of duties provided upon request.

Education

Granite Hills High School
El Cajon, CA

Skills

  • Excellent written and verbal communication skills with an eye for detail
  • Extremely productive in a high volume, high stress environment
  • Proficient in the use of several programs, Microsoft Office, FPS, Dataquick, Lead Locator, Leads to Loans, Data Solutions, Data Trace, and Data Tree
  • Self-starter with a can-do attitude
  • Adaptable in any environment; team player

Timeline

Escrow Officer

Oakwood Escrow
12.2015 - 05.2025

Executive Sales Assistant

Fidelity National Title
04.2015 - 12.2015

Receptionist, Open Order Desk, Support for the Sales Department, Customer Service, Title and Escrow Units

Stewart Title Company
01.2013 - 04.2015

CSS- Customer Service Specialist

Kaiser Permanente
01.2009 - 12.2012

Marketing Specialist

Ticor Title Company, San Diego
10.2007 - 07.2008

Marketing Specialist

Commonwealth/LandAmerica, San Diego
05.2005 - 07.2007

Customer Service Representative, Marketing Specialist

Ticor Title Company, San Diego
05.2004 - 05.2005

Print Department, Escrow Switchboard, Main Switchboard, Messenger Desk, Customer Service Manager, Marketing Specialist, Title Assistant, Escrow Assistant, Escrow Officer (refinance only)

California Title Company, San Diego
03.1992 - 05.2004

Granite Hills High School
Shannon Harpel