Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Shannon Hennen

11517 Winnetka Ave N ,MN

Summary

Dynamic Customer Service Representative with a proven track record at Avtec Finishing, excelling in problem resolution and relationship building. Leveraged critical thinking to enhance customer satisfaction and streamline order processing, while maintaining meticulous records in CRM software. Committed to delivering superior customer service and fostering team collaboration for improved service delivery.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Avtec Finishing
New Hope , MN
02.2014 - Current
  • Assisted customers with inquiries and provided product information.
  • Processed orders and managed customer accounts efficiently.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions in CRM software.
  • Facilitated collaboration among team members to enhance service delivery processes.

Education

High School Diploma -

Wilson High School
Portland, OR
05.1993

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Superior customer service

Accomplishments

Invoicing, order entry, purchasing, contract review and pricing

Timeline

Customer Service Representative

Avtec Finishing
02.2014 - Current

High School Diploma -

Wilson High School
Shannon Hennen