Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Herbert

Akron,OH

Summary

To obtain long-term employment with growth potential in a professional atmosphere where I can contribute my hardworking ability and my positive attitude.

Overview

20
20
years of professional experience

Work History

Customer Service Call Center Representative

FirstEnergy via EverStaff
Akron , OH
03.2018 - 06.2018
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Verified account information by consulting relevant databases when necessary.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.

Senior Branch Office Administrator

Edward Jones Investments
Akron , Ohio
01.2002 - 01.2015
  • Utilized exceptional client service and critical thinking capabilities
  • Oversaw appointment setting and preparation of client meetings
  • Excelled at multi-tasking and working independently
  • Processed paperwork for investment and retirement accounts including Annuity, Life Insurance, and Long Term Care applications.

Customer Service Associate

First Merit Bank, N.A.
Akron , Ohio
01.1999 - 01.2001
  • Exceeded goals of referrals and outbound calls on a regular basis
  • Profiled and opened new customer and sole owner business accounts
  • Processed loan applications
  • Responsible for account maintenance and account queries from customers.

Teller/ Back up Lead Teller

First Merit Bank, N.A.
Akron , Ohio
01.1998 - 01.1999
  • Completed cash transactions efficiently
  • Performed proper check cashing procedures
  • Balanced and filled the ATM machine
  • Ensured cash drawer and vault were balanced accurately.

Education

Business Education Software Training -

EduTek Training Center
01.2002

Business English Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint), Word Perfect, Microsoft Works, Internet Received Certificate and Award of Excellence -

Skills

  • Office Administration
  • Appointment Scheduling
  • Data Entry
  • Cash Handling
  • Customer Service
  • Positive and professional
  • Teamwork and Collaboration
  • Ability to work independently

Timeline

Customer Service Call Center Representative

FirstEnergy via EverStaff
03.2018 - 06.2018

Senior Branch Office Administrator

Edward Jones Investments
01.2002 - 01.2015

Customer Service Associate

First Merit Bank, N.A.
01.1999 - 01.2001

Teller/ Back up Lead Teller

First Merit Bank, N.A.
01.1998 - 01.1999

Business Education Software Training -

EduTek Training Center

Business English Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint), Word Perfect, Microsoft Works, Internet Received Certificate and Award of Excellence -

Shannon Herbert