To obtain long-term employment with growth potential in a professional atmosphere where I can contribute my hardworking ability and my positive attitude.
Overview
20
20
years of professional experience
Work History
Customer Service Call Center Representative
FirstEnergy via EverStaff
Akron, OH
03.2018 - 06.2018
Answered incoming customer calls promptly, providing courteous and professional service.
Verified account information by consulting relevant databases when necessary.
Maintained detailed records of customer interactions, transactions, comments and complaints.
Senior Branch Office Administrator
Edward Jones Investments
Akron, Ohio
01.2002 - 01.2015
Utilized exceptional client service and critical thinking capabilities
Oversaw appointment setting and preparation of client meetings
Excelled at multi-tasking and working independently
Processed paperwork for investment and retirement accounts including Annuity, Life Insurance, and Long Term Care applications.
Customer Service Associate
First Merit Bank, N.A.
Akron, Ohio
01.1999 - 01.2001
Exceeded goals of referrals and outbound calls on a regular basis
Profiled and opened new customer and sole owner business accounts
Processed loan applications
Responsible for account maintenance and account queries from customers.
Teller/ Back up Lead Teller
First Merit Bank, N.A.
Akron, Ohio
01.1998 - 01.1999
Completed cash transactions efficiently
Performed proper check cashing procedures
Balanced and filled the ATM machine
Ensured cash drawer and vault were balanced accurately.
Education
Business Education Software Training -
EduTek Training Center
01.2002
Business English
Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint),
Word Perfect, Microsoft Works, Internet
Received Certificate and Award of Excellence -
Skills
Office Administration
Appointment Scheduling
Data Entry
Cash Handling
Customer Service
Positive and professional
Teamwork and Collaboration
Ability to work independently
Timeline
Customer Service Call Center Representative
FirstEnergy via EverStaff
03.2018 - 06.2018
Senior Branch Office Administrator
Edward Jones Investments
01.2002 - 01.2015
Customer Service Associate
First Merit Bank, N.A.
01.1999 - 01.2001
Teller/ Back up Lead Teller
First Merit Bank, N.A.
01.1998 - 01.1999
Business Education Software Training -
EduTek Training Center
Business English
Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint),
Word Perfect, Microsoft Works, Internet
Received Certificate and Award of Excellence -
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