Shannon Herbert
Akron,OH
Summary
To obtain long-term employment with growth potential in a professional atmosphere where I can contribute my hardworking ability and my positive attitude.
Overview
20
20
years of professional experience
Work History
Customer Service Call Center Representative
FirstEnergy via EverStaff
Akron, OH
03.2018 - 06.2018
- Answered incoming customer calls promptly, providing courteous and professional service.
- Verified account information by consulting relevant databases when necessary.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Senior Branch Office Administrator
Edward Jones Investments
Akron, Ohio
01.2002 - 01.2015
- Utilized exceptional client service and critical thinking capabilities
- Oversaw appointment setting and preparation of client meetings
- Excelled at multi-tasking and working independently
- Processed paperwork for investment and retirement accounts including Annuity, Life Insurance, and Long Term Care applications.
Customer Service Associate
First Merit Bank, N.A.
Akron, Ohio
01.1999 - 01.2001
- Exceeded goals of referrals and outbound calls on a regular basis
- Profiled and opened new customer and sole owner business accounts
- Processed loan applications
- Responsible for account maintenance and account queries from customers.
Teller/ Back up Lead Teller
First Merit Bank, N.A.
Akron, Ohio
01.1998 - 01.1999
- Completed cash transactions efficiently
- Performed proper check cashing procedures
- Balanced and filled the ATM machine
- Ensured cash drawer and vault were balanced accurately.
Education
Business Education Software Training -
EduTek Training Center
01.2002
Business English Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint), Word Perfect, Microsoft Works, Internet Received Certificate and Award of Excellence -
Skills
- Office Administration
- Appointment Scheduling
- Data Entry
- Cash Handling
- Customer Service
- Positive and professional
- Teamwork and Collaboration
- Ability to work independently
Timeline
Customer Service Call Center Representative
FirstEnergy via EverStaff
03.2018 - 06.2018
Senior Branch Office Administrator
Edward Jones Investments
01.2002 - 01.2015
Customer Service Associate
First Merit Bank, N.A.
01.1999 - 01.2001
Teller/ Back up Lead Teller
First Merit Bank, N.A.
01.1998 - 01.1999
Business Education Software Training -
EduTek Training Center
Business English Microsoft Office 2000 (Word, Excel, Access, Publisher, PowerPoint), Word Perfect, Microsoft Works, Internet Received Certificate and Award of Excellence -
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