Shannon Herman
Wilmar,AR
Summary
Dynamic Property Manager with a proven track record of enhancing operational efficiency and resolving complex challenges. Expertise in fostering enduring relationships with key stakeholders, customers, and team members to drive organizational objectives. Committed to optimizing performance and nurturing a collaborative team environment that promotes sustained success. With 16 years of hospitality experience, a goal-oriented mindset, and demonstrated leadership abilities, prepared to tackle new professional challenges while ensuring exceptional guest and tenant satisfaction through proactive communication and strategic property enhancements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn
05.2013 - Current
- Nurtured positive work atmosphere, enhancing team satisfaction and performance.
- Developed and implemented strategies to increase sales and profitability.
- Directed budget execution, assessed employee performance, and managed contract specifics.
- Enhanced company productivity through operational streamlining.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Hotel ranked in the top 10% of Hampton branded hotels
Regional Operations Manager
Lotus Hospitality Services, LLC
01.2015 - Current
- Provided operational and administrative support across 7 hotel locations
- Managed staff, payroll processing, and employee records
- Supported financial operations including bill pay and reporting
- Acted as a central resource for property managers across multiple sites
- Increased operational efficiency, such as reporting schedules and management solutions across regional offices.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
- Coached cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
Property Manager & Leasing Coordinator
Supreme Real Estate, LLC
12.2024 - Current
- Provide operational support across 7 hotel properties, serving as a key resource for property managers
- Process payroll and maintain employee records, ensuring accuracy and compliance with company policies
- Handle accounts payable functions, including bill pay and vendor coordination
- Assist with onboarding, employee documentation, and HR-related administrative processes
- Support property managers with operational issues via phone and on-site assistance
- Coordinate communication between properties and management company to ensure consistent operations
- Contribute to maintaining occupancy, service standards, and day-to-day property performance
Education
High School Diploma -
Drew Central High School
Monticello, ARSkills
- Operations Management
- Strategic Planning & Execution
- Budgeting, Forecasting & Cost Control
- Revenue Growth & Profit Optimization
- Staff Leadership, Training & Development
- Performance Management & Team Building
- Customer Service & Guest Experience Management
- Microsoft Office Proficiency
- Experienced in QuickBooks
Affiliations
• Monticello Advertising & Promotion. Commission - Chairman
• Assistant Director of Monticello Peewee Basketball
• Wilmar Volunteer Firefighter
Certification
• General Manager - Hilton, Wyndham & IHG brands
• Revenue Management
• Sales & Events
• Performance Management
• Guest Satisfaction
• ServeSafe Food Manager
Timeline
Property Manager & Leasing Coordinator
Supreme Real Estate, LLC
12.2024 - Current
Regional Operations Manager
Lotus Hospitality Services, LLC
01.2015 - Current
General Manager
Hampton Inn
05.2013 - Current
High School Diploma -
Drew Central High School