Shannon Hillerby
Panama,NY
Summary
Seasoned Frame Shop Manager with comprehensive experience in all aspects of framing, including conservation, shadow boxes, and needlework. Skilled at managing operations while providing superior customer service and maintaining quality standards. Demonstrated strengths include team leadership, project management, and creative problem-solving. Past roles have consistently resulted in improved efficiency and customer satisfaction within frame shop environments.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Frame Shop Manager
Strawberry’s Frame Shop
Panama, NY
06.2018 - Current
- Managed daily operations and staff scheduling for a busy frame shop.
- Oversaw inventory management, ensuring adequate supplies for custom framing projects.
- Assisted customers in selecting frames and mats to enhance artwork presentation.
- Implemented efficient workflow processes to improve production timelines and service quality.
- Coordinated with suppliers to source high-quality materials for framing services.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Developed promotional displays to showcase framed artwork and attract new clients.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Processed orders from start to finish, including cutting mats, mounting artwork and photos into frames, attaching hardware.
- Monitored stock levels of products used in the store's framing services.
Restaurant Hostess
Schuyler’s Country Kitchen
Lakewood, NY
04.2022 - 06.2023
- Greeted and seated customers promptly in a warm, welcoming environment.
- Coordinated with kitchen and waitstaff to ensure seamless service flow.
- Maintained cleanliness and organization of dining area during busy shifts.
- Assisted in training new hosts on procedures and customer service standards.
- Handled customer inquiries and resolved issues with professionalism and care.
- Monitored guest waiting times to enhance overall dining experience.
Education
Southwestern High School
Lakewood, NYSome College (No Degree) - Arts
JCC
Jamestown, NYSkills
- Inventory management
- Custom framing
- Quality assurance
- Workflow optimization
Timeline
Restaurant Hostess
Schuyler’s Country Kitchen
04.2022 - 06.2023
Frame Shop Manager
Strawberry’s Frame Shop
06.2018 - Current
Southwestern High School
Some College (No Degree) - Arts
JCC